Front Office Reception

Job Summary

The Behavioral Health Receptionist will answer phones, greet residents, stakeholders and visitors, and coordinate with facility staff to move residents through a pre-determined schedule of intake events at facility.

Duties/Responsibilities

• Welcomes residents, stakeholders and visitors to the facility by greeting them in person or on the telephone and answering inquiries or referring questions to other staff members.

• Practice and uphold HIPAA, Confidentiality and 42 CFR Part 2 Federal Regulations.

• Answer incoming calls and keep an accurate log of all phone calls. Transfer calls to appropriate staff as necessary.

• Assists ill or distraught resident as necessary. Telephones transportation team or family members when necessary for transportation.

• Maintains reception area in a neat and orderly condition.

• Participates in the facility emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.

• Complete various clerical and reporting duties as necessary.

• Assist with resident intake process as needed, include property inventory, patient orientation, and EMR onboarding.

• Computer filing into the electronic medical records system.

• Promotes inclusion through Culturally and Linguistically Appropriate Services (CLAS) Standards.

• Other duties as assigned by management.

Required Skills/Abilities:

• Personality and demeanor to deal with the public and assist ill or distraught residents.

• Basic office skills such as typing and filing.

• Working knowledge of Microsoft Office (Excel, Word, Outlook, and Teams), timekeeping software, and basic computer navigation.

• Type at least 30 words per minute.

• Good organizational skills.

• Active CPR and First Aid certification

• Negative TB Test results within the past 12 months

• Team player

• Ability to write professional correspondence and reports free from grammatical and spelling mistakes.

• Experience in working with Native American population preferred.

• Experiencing working with diverse population and socioeconomic backgrounds.

• Ability to read, analyze, and interpret