Front Office Receptionist

Christ Health Center is seeking a Front Office Receptionist who will embrace our mission and bring life to the patients and the communities we serve. The Front Office Receptionist responsibilities will include various administrative tasks such as collecting insurance information and patient demographics, collecting patient payments, data entry, document scanning, patient follow-up calls, answering phones, and scheduling.

Benefits:

401K & 401K Matching

Medical, Dental, & Vision Insurance

$25,000 Basic Life Insurance-After 90 Day Probationary Period During The Term of Employment with CHC

Paid Time Off

Employee Assistance Program

Schedule: Monday-Friday 7:45 AM - 5 PM

( Schedule includes a rotating clinic late day, shared once a week with other front office staff, to ensure all patients are properly checked out and end-of-day tasks are completed. )

Major Duties & Responsibilities: Job Skills

• Greet and checks patients in and out
• Answers telephone and voice messages in a timely manner and is professional, friendly, and helpful with all requests.
• Respond and comply to requests for patient information
• Schedule and confirm patient appointments.
• Maintain Provider’s patient schedule.
• Update and maintain patient information including demographics, proof of income, household assessment, etc. following all HIPAA guidelines.
• Communicate with clinical staff to maintain patient flow
• Verifies insurance and collect payments from patients at time of service
• Balance cash drawer daily
• Provide assistance to other front office staff as needed.
• Attends and participates in in-service education for staff, quality assurance program, and risk-management programs.
• Christ Health Center has an identifiable team structure and an organized staff to sustain team-based care. The Core Care Team members are expected to meet each morning prior to seeing the first patient and review the Huddle Task List for that day.

Qualification, Education, Experience

• Requires High School Diploma or equivalent
• 1-2 years in administrative experience
• C-PAR (Certified Patient Account Representative) Preferred

Required Skills/abilities

• Excellent verbal and written communications skills.
• Requires effective interpersonal skills
• Requires analytical skills, attention to detail, effective organization skills, ability to work in a fast-paced environment and ability to self-direct with minimal supervision.
• Bi-Lingual in Spanish is preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)

Attendance Standards

• Punctual and dependent for assigned/confirmed shifts

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent.

Reasoning Ability

• The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Physical/Mental Demands

• Work requires the ability to lift objects weighing up to 20 pounds
• Work requires ability to carry objects weighing up to 20 pounds.
• Work requires ability to sit +/- 90% of the time.
• Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
• Work requires proofreading and checking documents for accuracy.
• Work requires ability to use a keyboard and visualize a computer monitor to enter words or data.
• OSHA personal exposure risk category II (Tasks that involve no exposure to blood, body fluids or tissues, but employment may require performing unplanned category I tasks).
• Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.

Environmental/Working Conditions

• Medical office environment

Cultural Expectations

• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center’s Mission daily
• Treats patients, visitors and co-workers with love and respect