Front Office Receptionist

At QualDerm Partners, the largest multi-state female-founded and owned dermatology network in the U.S., we are dedicated to educating, protecting, and caring for skin health. With over 150 locations in 17 states, our mission is to provide the best in comprehensive skincare, ensuring our patients achieve a confident, healthier, and more beautiful self. We are focused on making high-quality dermatology services accessible while fostering a rewarding work environment for our employees.

Job Overview:

The Front Office Receptionist plays a pivotal role in creating a positive first impression for our patients and ensuring smooth operations at our facility. Your responsibilities will include managing patient registrations, scheduling appointments, and delivering excellent customer service to all stakeholders.

Key Responsibilities:

• Greet and welcome patients and visitors in person and over the phone, addressing inquiries effectively.
• Record patient arrivals accurately in the Practice Management System (EMR).
• Identify patients through dates of birth and names, creating new accounts when necessary.
• Prepare required patient paperwork prior to their appointments.
• Reschedule appointments for “No Show” patients and maintain proper records.
• Enhance patient satisfaction by scheduling appointments and addressing patient concerns.
• Respond promptly to emergency situations, using sound judgment.
• Update and verify patient information in the EMR regularly.
• Verify insurance eligibility and inform the Billing Department when prior authorizations are needed.
• Maintain a clean and organized reception area.
• Collect patient copays and update financial records at check-in/out.
• Safeguard patient confidentiality of personal and financial data.
• Follow established policies and procedures for operational efficiency.
• Demonstrate superior customer service and communication skills.
• Complete other tasks as assigned by the Practice Manager or Area Practice Manager.

Qualifications:

• High School Diploma is required; an Associate's Degree is preferred.
• At least 1 year of customer service experience in a healthcare setting is preferred.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.