Front Office Receptionist

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care to help you achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve, making high-quality skin care more accessible while creating a rewarding work environment for our providers and employees. We offer competitive compensation and benefits along with an exceptional workplace culture!

Job Summary:

The Front Office Receptionist will manage patient registration accurately and efficiently using medical systems. This role requires the use of a medical necessity tool to verify patient insurance coverage. The receptionist will deliver outstanding customer service to physicians, patients, family members, and all other medical professionals.

Essential Duties and Responsibilities:

• Welcome patients and visitors by greeting them in person or on the phone, and managing inquiries or referrals as necessary.
• Document patient arrivals in the Practice Management System (EMR).
• Identify patients by date of birth and name, creating new accounts if necessary.
• Prepare necessary paperwork ahead of patient appointments.
• Reschedule “No Show” appointments and document in the Practice Management System as needed.
• Enhance patient satisfaction and treatment room utilization by managing appointment schedules both in-person and over the phone.
• React promptly to emergencies, demonstrating good reasoning and judgment.
• Maintain up-to-date information in the Practice Management System (EMR) through regular reviews.
• Verify insurance eligibility, financial status, and payer sources, ensuring prior authorization requirements are noted.
• Keep the reception area clean, organized, and welcoming.
• Collect patient copays and balances, recording and updating financial information accurately.
• Ensure patient confidentiality and protect their rights.
• Adhere to company policies and procedures, reporting any necessary changes.
• Contribute to team efforts and results as needed.
• Demonstrate superior customer service consistently.
• Answer telephone calls promptly and courteously.
• Communicate professionally and courteously with patients, visitors, providers, and team members.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Qualifications:

• High School Diploma required; Associates Degree preferred.
• 1 year of customer service experience in a healthcare office setting preferred.

Benefits of Joining QualDerm Partners:

• Competitive Pay
• Medical, dental, and vision
• 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
• Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 Floating Holidays
• Company paid life insurance and additional coverage available
• Short-term and long-term disability, accident and critical illness, and identity theft protection plans
• Employee Assistance Program (EAP)
• Employee Discounts
• Employee Referral Bonus Program

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.