Front Office Receptionist- Lead

Duties and Responsibilities:
• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying clinical staff of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while applying in system accurately
• Maintaining office inventory and equipment by anticipating supply needs
• Maintains a clean and professional waiting room for patient satisfaction
• Check in/Check out patients in a timely manner while collecting all required documents
• Enters patient data quickly to ensure accurate records
• Verifies patient insurance eligibility and prepares patient accounts for appointments
• Processes patient faxes/mail quickly and properly refers records to appropriate persons
• Preparing patient charts and gathering information and documents from patients
• Ensuring that the medical records are organized, accurate and complete
• Creating digital copies of paperwork and storing the records electronically
• Filing the paperwork and reports of inpatients quickly and accurately
• Safeguarding patient records and ensuring that everyone complies with the HIPAA standards

• Transferring data into the facility’s main system database

Skills and Qualifications:
• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
• Technological skills, such as using word processing and spreadsheet programs to track data
• Interpersonal skills to interact positively with patients who may be upset or stressed

Education and Experience:
• A high school graduate or equivalent required
• California driver’s license
• 1-2 years of receptionist/clerical work required

• 6 months lead role in the medical field