Front Office Scheduler

Company Mission

The mission of Atlanta Diabetes Associates is to provide care to patients with diabetes and endocrine disorders based on current understanding of the disease, current standards of patient care, and understanding of the individualized needs of our patients. Atlanta
Diabetes Associates is committed to both the definition of and the implementation of the highest standards of care available for patients with endocrine disorders. It has been the privilege of this practice to participate in the process to develop the standards for the care of patients with diabetes. We are committed to a widespread understanding of diabetes care.

Job Description

Job Summary:

The Scheduling Coordinator is responsible for coordinating the physician’s, NP and PA’s, device, and patient’s schedules. They are a liaison between the patients, providers, staff, health plans, and the community at large. This position is responsible for front office duties and appointment scheduling as required by the clinic.

Essential Functions:

• Schedules patient visits per established procedures. Confirms appointments, cancels appointments, and notifies clinical staff of appointment changes.
• Discusses scheduling conflicts or problems with supervisors.
• Provides schedule updates during the day.
• Greets patients and visitors to the medical office and obtains all required information to register the patient.
• Ensures/assists the patient in completing all forms and routes those forms to the appropriate personnel or department.
• Inputs registration demographic and insurance information into the computer and ensures proper authorization has been obtained.
• Reviews current registration information with the patient updating information as required.
• Determines patient insurance eligibility and routes the information to the appropriate personnel or department.
• Informing clinical personnel when patients have arrived; routes patient to the appropriate clinical area.
• Answers incoming telephone calls. Routes calls as appropriate or sets appointments and takes detailed, accurate messages.
• Responsible for handling and/or completing appropriate messages or phone calls.
• Answers any patient questions, including simple billing questions.
• Arrives, Cancels, and No-Shows appointments and documents appropriately in the patient’s medical record.
• Responsible for collection of outstanding balances as indicated on the encounter ticket.

Determines total charges for visits and calculates patient financial responsibility per established policies and procedures.

• Responsible for the preparation of medical charts for next-day appointments.
• Maintains compliance with attendance and punctuality policy and proper recording of hours worked.
• Participates as a team member, demonstrated by utilizing proper chain of command and communicating effectively with providers and co-workers. Participates in staff meetings and maintains a positive attitude.
• Performs general clerical duties, including faxing, copying, filing, and distributing daily schedules.
• Responsible for alerting the manager, supervisor/lead of any scheduling errors/issues.
• Oversees the front area for cleanliness, safety, and continuous awareness of visitors.

Qualifications

Education and Experience:

High school diploma or equivalent.

At least 1-year of related experience preferred.

Physical Requirements:

· Must be able to sit for long periods of time, must have the manual dexterity to work computer systems and keyboard.

· Must be able to have face-to-face conversations with patients and staff.

· Must be able to lift 25 lbs.

Working Conditions:

Work is performed in an office, laboratory, and/or clinic environment. This is a full-time position, and full-time is defined as 40 hours per work week. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the right to add or change the duties of the position at any time.

Knowledge/Skills/Abilities:

• Ability to communicate clearly, read and write English.
• Must have excellent customer service skills.
• Demonstrate dependability and reliability.
• Demonstrate organizational abilities.
• Requires good written and verbal communication skills to communicate effectively with individuals at all levels of the organization.
• General knowledge of healthcare insurance and terminology
• Must have a professional and mature demeanor.
• Must be able to work in a fast-paced environment and handle multiple tasks, working through interruptions and dealing effectively with confidential information.
• Excellent telephone etiquette

Preferred Position Qualifications:

Experience:

• 1-year previous experience as a Scheduler/Receptionist in a medical office setting.

Licensure/Certification:
Medical Assistant, Billing, and/or Front Office Management certification from an accredited vocational school liked.

Computer Skills:
MS Word, Excel, and IDX experience is a plus.

Other:
Bilingual English/Spanish communication skills a plus.