Front Office Specialist Float - Check in Check out Medical Office Multi Provider

Front / Back Office Specialist

Department: Patient Services
Employment Status: Full‑Time

Position Summary

The Front / Back Office Specialist supports clinic operations by providing exceptional patient service at check‑in and check‑out, managing scheduling and administrative duties, and assisting with basic clinical support tasks as trained. This position plays a key role in maintaining patient flow and operational efficiency in a busy outpatient clinic.

Essential Duties and Responsibilities

Front Office

• Greet and check in patients


• Collect co‑pays and verify demographic and insurance information


• Schedule appointments and procedures using NextGen


• Prepare daily deposits and end‑of‑day batch reports


• Answer and route phone calls professionally


• Confirm appointments and assist with patient checkout

Back Office (Training Provided)

• Room patients and obtain vital signs


• Assist clinical staff and providers as needed


• Maintain organized and clean clinical areas

Qualifications

Required

• High School Diploma or GED


• Basic computer proficiency and professional email communication


• Strong verbal and written communication skills


• Ability to multitask and prioritize in a clinical setting

Preferred

• 1–2 years healthcare office experience


• Experience with EMR systems (Athena preferred)


• Medical terminology knowledge

Schedule & Work Environment

• Full‑time, Monday–Friday


• Standard clinic hours: 8:00–5:00 or 7:30–4:30


• Outpatient medical office setting

Physical Requirements

• Ability to sit, stand, and walk throughout the workday


• Manual dexterity for administrative and clinical tasks


• Ability to lift up to 25 lbs as needed

Benefits (starts the 1st of the month after hire date)

• Medical, Dental, and Vision Insurance


• Health Savings Account with employer contribution


• Company‑paid Life Insurance


• Paid Time Off (PTO)


• 401(k) with company match

Equal Employment Opportunity

The organization is an equal opportunity employer and values diversity in the workplace.