Front Office Staff

Cutting Edge Foot and Ankle is looking for a Receptionist to join our team in our Skyline office. The Receptionist will greet and assist visitors and clients of the organization.

About Us

Cutting Edge Foot and Ankle is a growing podiatry practice focused on delivering high-quality foot and ankle care in a professional, patient-centered environment. Our team values compassion, accountability, respect, and excellence in every part of the patient experience.

Position Summary

The Front Office Staff team member will support daily office operations by greeting patients, answering phones, scheduling appointments, handling check-in or check-out, and helping maintain an efficient front desk workflow. This role is essential in creating a positive first impression and ensuring a smooth patient experience.

Responsibilities: 

• Greet patients and visitors in a professional and welcoming manner
• Answer incoming phone calls and assist patients with scheduling, questions, and general requests
• Check patients in or out accurately and efficiently
• Verify and update patient demographics, insurance, and other account information
• Collect copays, balances, OTC sales, and required forms at the time of service
• Scan, upload, and organize patient documents in the electronic medical record
• Manage incoming faxes, voicemails, and front office communication
• Coordinate with clinical staff and providers to support patient flow
• Maintain a clean, organized, and professional front desk area
• Provide excellent customer service and handle patient concerns appropriately

Requirements:

• Previous experience in patient-facing customer service or front office support in a healthcare clinic or hospital setting
• Knowledge of medical insurance, including Medicare, Medicaid, and commercial plans, highly preferred
• Prior experience in podiatry or orthopedic practice preferred
• Exceptional customer service skills with a compassionate, professional, and patient-centered approach
• Strong problem-solving skills and the ability to manage challenging situations effectively and efficiently
• Ability to work well in a collaborative, team-oriented environment
• Excellent communication skills, both verbal and written, with strong grammar and professionalism
• Proficient in computer-based documentation, notes, and written communication
• Experience with EMR systems preferred; eClinicalWorks experience is a plus
• Dependable, motivated, and committed to being a strong long-term team member

• $18/hr 
• PTO 
• 401(k) 
• Medical, dental, and vision insurance 
• Supportive and team-oriented work environment
• Opportunity for growth within a growing practice
• Meaningful work serving patients in the community