Job Description
Hello! We are Premier Academy Walnut, a tutoring center committed to providing students with an enriching, well-rounded experience to help them achieve their academic goals. As we continue to grow, we are looking for passionate and dedicated individuals to join our team and contribute to our mission.
Expectations
As a Full-Time Front Office Staff member, you will be the first point of contact for prospective families and a key part of our daily operations. Your responsibilities will focus on sales, customer service, and scheduling, ensuring smooth communication between parents, tutors, and the management team. You will play a vital role in delivering a positive client experience while helping to maintain the efficiency of our tutoring center.
What We’re Looking For in Front Office Staff:
- Demonstrates excellent communication and interpersonal skills.
- Organized, detail-oriented, and capable of managing multiple priorities.
- Friendly and professional when interacting with students, parents, and staff.
- Comfortable answering questions about services and guiding families through the enrollment process.
- Able to learn and manage scheduling software and internal systems efficiently.
- Works well independently and collaboratively in a fast-paced environment.
- Long-term commitment to supporting the academic and operational goals of the center.
- Flexibility with scheduling, especially during peak hours (afternoons and early evenings).
Bonus Qualifications:
- Sales or customer service experience in an educational or service-oriented setting.
- Familiarity with the Walnut Valley Unified School District (WVUSD).
- Fluency in a second language (e.g., Mandarin) is a plus.
Responsibilities
- Serve as the primary point of contact for phone calls, walk-ins, and inquiries.
- Provide clear information about Premier Academy’s services, programs, and pricing.
- Support the enrollment process, including scheduling consultations and follow-ups with prospective families.
- Coordinate tutor and student schedules based on availability and subject needs.
- Maintain accurate records of sessions, payments, and student profiles.
- Communicate student progress updates to parents as needed, under the guidance of the Campus Director.
- Collaborate with tutors and the Director to resolve scheduling conflicts and optimize session coverage.
- Assist with basic administrative tasks such as data entry, printing materials, and organizing records.
- Contribute to seasonal projects, events, and marketing efforts (e.g., summer programs or open houses).
Position Type: Full-time
Typically Monday–Friday, 10:00 AM – 7:00 PM, with occasional weekend availability for special events or meetings but can vary.
Our Difference
For 20 years and growing, Premier Academy Walnut has been dedicated to provide an enriching and well-rounded experience for students to reach their academic goal. Here at our institution, we offer in-person and online tutoring & test prep, group classes, and college planning, year-round for students of all grade levels.
Our mission is to give our students the perspective and guidance needed to set them off to the right path inside and outside of school. We delicately put our minds and hearts together within our faculty to make sure we consolidate the right goals in mind & perspective with our students.
Careers
Our Vision & Mission
Premier Academy Walnut is a collective of dedicated and experienced educators committed to being an essential educational resource, empowering young learners to excel both in and outside of school.
Our Values
Health & Safety: Prioritize the well-being of everyone in our community.Learning-as-a-Lifestyle: Embrace continuous learning and growth.Progress-Driven: Strive for improvement and achievement.Grit & Perseverance: Demonstrate resilience and determination in the face of challenges
Salary :
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