Front Office Supervisor

Excelsior Wellness is seeking an experienced Front Office Supervisor to partner with our Practice Manager in leading a multi-disciplinary healthcare office. Our ideal candidate will have excellent customer service skills, a professional and enthusiastic demeanor, and exceptional multi-tasking abilities. This role is integral to our care team, ensuring client flow and quality care in a safe and timely manner.

Key Responsibilities:

• Supervision:
  Oversee receptionists responsible for phone management, client greetings, and schedule coordination.
  Supervise the medical records technician.


• Client Services:
  Ensure accuracy in scheduling, client registration, HIPAA compliance, and records management.
  Maintain a pleasant and professional front office environment.


• Team Performance:
  Enhance team member performance and client satisfaction scores.
  Provide on-site support and problem-solving for reception and records staff.


• Policy Management:
  Keep policies and procedures current.
  Manage desk coverage schedules and timecard approvals.


• Quality Improvement:
  Participate in Quality Improvement initiatives.
  Assist the Clinic Manager in achieving performance and productivity goals.

Required Qualifications:

• Must have several years of medical office experience.


• Excellent problem-solving skills.


• Proven excellent customer service skills.


• Professional and enthusiastic demeanor.


• Strong multi-tasking abilities.


• Pleasant disposition, ethical, hardworking, energetic, honest, and a team player.


• Experience managing medical reception and records staff.


• Knowledge of HIPAA compliance.


• Minimum 21 years of age.


• Valid driver's license and acceptable driving record per organizational standards.


• Must be able to pass a criminal background in accordance with organizational standards.

Benefits:

Excelsior Wellness offers comprehensive medical (Providence + Cigna), dental (Lincoln), and vision (VSP) insurance packages.

• Employee insurance packages range from a $0 to $75 monthly premium.


• Medical coverage responsible deductibles ranges from $250 to $500/Annually


• Excelsior Wellness employees typically save $1,200 to $8,700 annually on premiums and $1,250 to $6,000 on deductible expenses compared to other regional employers.

But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.

Visit our website at Excelsior Wellness to learn more about us.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.