Front Office Supervisor

Description

Canyon View Medical is seeking the services of a Front Office Supervisor to manage the overall day-to-day front office operations of two Family Medicine Clinics. This individual is responsible for the supervision of patient in-flow and out-flow, patient education, collection of fees, and supervision of the front office staff. They ensure that patients have a great experience.

Primary Responsibilities

Oversees all front-end operations including patient scheduling, reception, and check in.

Maintains appropriate staffing levels to ensure smooth departmental procedures by assisting in the recruiting, hiring, training, and retention of a proactive and positive team.

Assists with the development of department specific policy and procedure and works to ensure compliance.

Leads by example in following all key department procedures including: revenue collection, patient portal enrollment, data gathering, and patient satisfaction procedures.

Maintains system templates and other system functionality as assigned in a timely and accurate manner. i.e. Scheduling Templates in EPM.

Performs regular and routine Quality Assurance Reviews on each individual employee.

Builds and maintains team morale and overall team and individual performance.

Requirements

High School Degree or Equivalent

1 - 2 years of supervisory or management experience helpful.

40 WPM Typing (verifiable)

Working knowledge of general medical office procedure and supply.

Working knowledge of legal aspects of patient and insurance collections necessary.

Strong telephone and customer service skills

General computer skills required, including the ability to use the internet and learn other computer applications successfully.

Must demonstrate effective communication, interpersonal, and organizational skills.

Excellent Problem Solving Skills necessary.