Front Office Supervisor

Essential Job Functions

Position:        Front Office Supervisor  

Department:  Operations

Date Updated:  05/12/05

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

·          Understanding room inventory         

·         Room blocking

·         Accounting processes for billing internal and external customer

·          Coaching, teaching and mentoring

·          Following 5 star standards

·          Training

·          Assist the Chef Concierge and Front Desk Manager with clerical duties; billing, payroll approval, creation of schedules.

Secondary Responsibilities:

·          Scheduling shifts

·         Processing group resumes

·          Payroll 

·          

In order to be successful in this position, the ideal candidate must meet the following criteria

in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

·         2 years in the hospitality industry

·         strong knowledge of room inventory

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

·         High School Diploma or G.E.D. preferred

·          

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·         Articulate with professional respect

·           

Technical Requirements:  

·          2 years computer experience

·          accounting experience

Physical Requirements: