Talley Eye Institute is looking for a qualified medical Front Office Supervisor to join our busy Ophthalmology practice. The Front Office Supervisor will be responsible for day-to-day operations at the front desk to ensure a welcoming, smooth, and efficient check-in and check-out patient experience.
EDUCATION AND EXPERIENCE:
Prior experience as a Front Office Supervisor is required
Medical office experience preferred
High school diploma or equivalent; some college preferred
RESPONSIBILITIES:
Oversees the daily check-in and check-out duties by the patient service specialists to ensure quality customer service, patient care and to manage any situations that may arise
Maintain, develop and implement front office policies and procedures
Maintain medical and staff records
Liaise with doctors, supervisory staff, and administration to offer ways to improve the overall patient experience and enhance efficiency
Seek office efficiencies to make the overall process positive
Ensure compliance with current healthcare regulations, medical laws and high ethical standards
ESSENTIAL SKILLS AND ABILITIES:
Excellent customer service
Strong problem-solving skills
Excellent organizational, attention to detail and time-management skills
Ability to multi-task and perform well in stressful situations
Excellent communication and interpersonal skills
Ability to work independently and as a team member
Demonstrates computer literacy
SUPERVISORY RESPONSIBILITIES:
Daily supervision of approximately 11 employees
Audit staff productivity and provide coaching, recognition, and conduct evaluations to staff members
Lead the department in communicating and execution of organization’s goals and objectives
Liaison for department with other department supervisors, Administration and Doctors
Support in daily clinic coverage
Administrative duties such as manage day-to-day staffing needs and adjustments, prepare staff schedules, address employee relation concerns, attend office meetings, conduct department meetings, etc.
Perform other duties as assigned
Salary is commensurate with experience
Salary :
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