Front Office Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to the Virginia Guesthouse
Opening in April 2026, the Virginia Guesthouse is a 214-room hotel featuring 25,000 square feet of conference and event space located on the beautiful Grounds of the University of Virginia. Making its debut in the spirited WAHOO community, the Guesthouse will offer a vibrant and inspiring setting for guests, conference attendees, faculty, and students alike.
We’re building a team that’s as welcoming and dynamic as the guests we’ll serve. Whether you’re an experienced hospitality professional or just starting your career, you’ll have the opportunity to learn, grow, and make a meaningful impact in a supportive, people-first environment.
If you’re passionate about hospitality and ready to shape the guest experience from day one, join us—and be part of something special at the Virginia Guesthouse.

What you will have an opportunity to do:

We are looking for a highly motivated individual to join our Front Office team as Front Office Supervisor. The Front Office Supervisor supports the daily operations of the Front Desk and Guest Services while delivering exceptional guest experiences.  This role provides on-the-floor leadership ensuring adherence to property standards.  The Supervisor assists with training, scheduling support, and performance coaching of front office team members.

If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Monitor arrivals, departures, and special guest needs ensuring seamless and consistent execution of service standards
• Resolve guest concerns promptly and professionally, escalating when appropriate
• Ensure proper use of the PMS system and compliance with operational procedures including cash handling and billing accuracy
• Supervise Front Desk Agents and Guest Services staff ensuring all team members adhere to service standards and standard operating procedures. 
• Assist with training and ongoing coaching of team members.
• Assist with shift coverage and schedule adjustments as needed
• Conduct or confirm pre-assignment of hotel rooms in coordination with Reservations Agent and Sales Department
• Works closely with Maintenance, Housekeeping, and other departments as needed
• Maintain the Gift and Sundries shop, keeping up with inventory and ordering as necessary
• Promote and sell special hotel programs
• Interact with hotel staff in a professional manner, assisting other departments as needed
• Be knowledgeable of all emergency procedures and policies
• Communicate all pertinent information to manager on duty

What are we looking for?

Qualifications:

• Must be available to work a flexible schedule to include nights, weekends and holidays

• High school diploma or equivalent

• Previous hotel or resort experience preferred

• A strong desire to make an impact on other people

• An outgoing and engaging personality

• Computer skills

• Excellent verbal and written communication skills

• Ability to work in a fast-paced setting

• Ability to stand for the duration of the shift

• Experience with hotel PMS (Opera Cloud or similar preferred)

Compensation:

$20.00

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$22.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.