Front Office Supervisor

*Please note: a resume is required for this position*

Pay Rate: $22.50 an hour with $2.00 an hour additional shift differential on swing and grave shift

SUMMARY:   Assist management with overseeing staff and ensuring maximum operating efficiency.  Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews


• Direct daily work activities and inspect completed work for conformance to standards


• Run reports and credit checks, ensure accuracy and follow up


• Communicate with hotel management and other departments to resolve guest complaints


• Maintain and trouble shoot hotel computer systems


• Adhere to Hotel Operations Systems & Controls


• Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.


• Monitor and maintain daily room sales


• Work with management and other departments to optimize guest occupancy and assure guests well-being and safety


• Answer questions and resolve guest complaints


• Fill-in for management or frontline staff as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED


• 2 years supervisory experience preferably in a mid-sized, full-service hotel

Skills

Required:

• Accurate and detail-oriented


• Highly organized and ability to adapt quickly to changing priorities


• Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems


• Strong project management skills


• Excellent written, verbal and interpersonal communication skills


• Excellent problem solving skills


• Strong leadership skills


• Above average math skills

Abilities

Required:

• Ability to work fast and efficiently


• Ability to follow established dress code policies and practice good personal hygiene


• Ability to interact with guests, coworkers and management in a professional and courteous manner


• Ability to independently complete multiple tasks in a professional manner


• Ability to enthusiastically and professionally sell and / or up-sell property amenities


• Ability to serve both internal and external customers


• Ability to manage control labor costs


• Ability to manage projects in a timely and efficient manner


• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training


• Effectively Handling Harassment training


• Property Management Systems training


• Telecommunications Systems training


• Department orientation, including safety and “Right to Know” training


• Team Member Electronic Communication System training


• Detection of counterfeit money


• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit for long periods of time with moderate amounts of walking and standing


• Must have a good sense of balance, and be able to bend and kneel routinely


• Must be able to reach and twist routinely


• Must be able to push, pull and grasp objects routinely


• Must have the ability to independently lift up to 5 pounds occasionally


• Must be able to perform repetitive hand and wrist motions


• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals)


• Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages


• Extensive computer use


• Occasionally overtime may be required


• Occasionally must deal with angry or hostile individuals


• High volume direct public contact