Front Office Supervisor

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Reporting to the Director, the Front Office Supervisor is responsible for coordinating the staffing and day-to day operations for the practice. The Administrative Lead works collaboratively with practice leadership and providers to ensure optimal operating efficiency, provider productivity and patient satisfaction.

Primary Responsibilities:

Work collaboratively with the Director in support of the business and clinical objectives of the practice

Oversee front office staff

Conduct or participate in regular scheduled staff communication activities: Daily huddle, bi-weekly and/or monthly staff meetings

Staff Training: Conduct new hire and periodic ongoing training for front office staff and works with Clinical Lead to coordinate and manage new hire and ongoing training for medical assistants

Staff Time Management: Coordinate staff work schedules, and ensures accurate time recording; Manage staff PTO requests

Manage day to day coverage needs, including same day reassignment of staff when there are call outs: Participate with Director in new staff selection, hiring and on-boarding, and provides input on performance management to Director

Responsible for oversight and improvement of front office processes (registration accuracy, eligibility processing, scanning accuracy, segregation of duties and roles) in conjunction with corporate changes and/or changes

Work with Operational Excellence to assess needed changes, redesign and reinforcement of staff and provider tasking functions, redesign of front office functions and roles to address growth

Oversight of critical processes: PCI compliance across locations, working with finance to improve deposit accuracy and timeliness and patient Safety measure compliance

Coverage: Provides front desk coverage when necessary

Assist in the handling of patient complaints and respond to billing questions

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience.

Required Qualifications:

High School diploma or GED

2+ years of medical office staff management and office management duties

Experience with patient financial and scheduling systems

Experience with electronic health records

Preferred Qualifications:

Proven solid written and oral communication skills

California Residents Only: The salary range for California residents is $48,300 to $94,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.