Front Office Supervisor (Bilingual - Spanish/English)

Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families.   

We are seeking an eager and dedicated full-time bilingual (Spanish/English) Front Officer Supervisor to champion and oversee the patient experience on the front end, in scheduling, referrals, billing, and trouble-shooting patient concerns.  This position will: 

• Supervise and our fabulous Medical Receptionists and Referral Coordinators, providing onboarding, training, support, mentorship, and leadership.  
• Set the tone for the patient experience and interface with the back office medical side to ensure patients office visits happen smoothly. 
• Prioritize, multi-task and handle complex situations in a timely manner, following policies and procedures and compliance with all applicable laws.  
• Provide hands on and in person support to staff, by being a physical presence and role model for staff.  
• Bilingual (English/Spanish) 
• Committed to providing high-quality care to underserved patients in Fullerton CA. 
• St. Jude Neighborhood Health Centers utilizes EPIC for our Electronic Medical Records (EMR) system. 
• Clinic hours are Monday through Saturday, 8AM – 5PM. Position requires working one Saturday per month for which a weekday is flexed off. 

Who We Are. We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty level and are best served in Spanish. Through our origins with Providence St. Joseph Health, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion. 

Your Working Environment & Team.  You would be joining a team of family physicians, nurse practitioners, RNs, pediatricians, OB-GYNs, dentists, specialists (optometrist, podiatrist), licensed clinical social workers, mental health professionals, case managers, health educators, registered dietitians, LVNs, and promotoras. 

You'd be a great fit here if the following applies to you: 

• You know how to delegate tasks and can strike the balance between doing the work of your team and motivating your team 
• You are mission-centered – you are committed to improving the health of underserved individuals and their families 
• You are patient-centered – you exhibit warmth, friendliness, calm, and take initiative to solve problems 
• You value the work we do, with a high regard for ethical practices, care, and patience 
• You treat others with dignity and respect 
• You have a high regard for ethical practices, care, and patience 
• You are collaborative, adaptive, and diligent 
• You know the balance of being light-hearted, professional, and can prioritize competing tasks 
• You can use computers (Microsoft Word, Excel, Outlook) and are open to learning what you do not know 
• You are reliable 
• You strive toward excellence 
• Incumbent may travel via personal vehicle throughout the community as well as between other Clinics.

Pay Rate:  $27.79 to $34.84 per hour depending on experience.

Healthcare & Childcare Benefits: available first of the month following start date 

• Medical (Anthem HMO & PPO) 
• Dental (PPO) 
• Vision (PPO/VSP) 
• FSA - Pre-tax benefit for health care expenses 
• FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses 
• Mental Health - Employee Assistance Program & access to meditation resources through Calm 

Paid Time Off: 

• Approximately 25 days off per year, based upon time off accrued and full-time hours 

Financial Wellness - Retirement & Investment: 

• 401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service 
• Profit-sharing 

Other Benefits: 

• Pet Insurance 
• Tuition Reimbursement 

St. Jude Neighborhood Health Centers is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis. 

St. Jude Neighborhood Health Centers follows the Ethical and Religious Directives for Catholic Healthcare. We do not participate in activities that would end or diminish life. We do not provide contraception, abortion, or assist in life-ending procedures. Federal regulations mandate COVID-19 vaccinations for health care workers. Prior to beginning employment, the candidate must be fully immunized and boosted or have an approved religious or medical exemption. 

Education: 

• High School Graduate or GED. 

License/ Certifications: 

• Drivers' License in good standing with clean driving record. 

Experience: 

• At least 1 year of Supervisory Experience 
• Minimum of 2 years' work experience in a medical office scheduling 
• Minimum of 2 years billing experience in a medical office 
• Experience in community healthcare setting, preferred 

Knowledge/Skills/Abilities: 

• Demonstrated interpersonal/cultural sensitivity to work with a diverse and underserved populations 
• Demonstrates the ability to read, write and speak English and Spanish fluently without an interpreter 
• Excellent written and verbal communication skills 
• Strong computer skills and experience with healthcare databases and applications  
• Ability to comply with all local, state, and federal laws regarding health care 
• Proficiency in EMR Systems (We use EPIC) (Preferred)  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.