Front Office Supervisor – Fullerton, CA

The Evening Front Office Supervisor oversees evening hotel operations and serves as the Manager on Duty during assigned shifts, including nights and weekends. This role supports front desk and night audit activities, supervises team performance, resolves guest concerns, and helps ensure smooth hotel operations and high service standards.

Responsibilities

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  Welcome guests and oversee check-in and check-out procedures.

  
  


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  Assist with reservations, VIP requests, and guest inquiries.

  
  


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  Supervise front desk associates and provide guidance and training.

  
  


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  Support front desk and Night Audit operations during evening shifts.

  
  


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  Serve as Manager on Duty and assist with overall hotel oversight.

  
  


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  Resolve guest complaints and coordinate service recovery efforts.

  
  


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  Maintain front desk logs and oversee messages, packages, and documentation.

  
  


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  Monitor room rates, packages, and promotions to support revenue goals.

  
  


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  Ensure compliance with hotel policies, safety procedures, and service standards.

  
  


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  Communicate operational updates and coordinate with other departments.

  
  

Qualifications

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  High school diploma or equivalent required; college coursework in a related field is helpful.

  
  


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  At least 2–3 years of progressive experience in a hotel or related field.

  
  


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  Previous hotel supervisory experience preferred.

  
  


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  Night Audit experience preferred.

  
  


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  Valid driver's license required.

  
  


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  Must meet applicable certification requirements, which may include Food Handler, Alcohol Awareness, CPR, and First Aid certifications.

  
  


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  Strong leadership, communication, customer service, and problem-solving skills.

  
  


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  Ability to work evening shifts, nights, and weekends.

  
  

Skills

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  Front Office Operations

  
  


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  Evening Shift Supervision

  
  


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  Night Audit Operations

  
  


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  Team Leadership and Staff Training

  
  


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  Guest Relations and Customer Service

  
  


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  Guest Complaint Resolution

  
  


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  Service Recovery

  
  


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  Reservation Management

  
  


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  Room Rate and Revenue Awareness

  
  


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  Operational Oversight

  
  


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  Communication and Interpersonal Skills

  
  


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  Problem-Solving and Decision-Making

  
  


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  Documentation and Record Keeping

  
  


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  Safety and Policy Compliance

  
  

Benefits

Full-time employees may qualify for the following benefits after an initial waiting period:

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  Daily Pay option, subject to applicable terms

  
  


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  Medical, dental, and vision coverage

  
  


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  Short-term and long-term disability insurance

  
  


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  Term life and AD&D insurance

  
  


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  Paid time off

  
  


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  Employee Assistance Program

  
  


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  401(k) retirement plan

  
  

How to Apply

Individuals interested in this opportunity are encouraged to submit their resume through the online application portal.

Lauren Pierce
Talent Acquisition Manager – FenixHire
[email protected]

Equal Opportunity Employer

This organization is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.