Front Office Supervisor Outpatient Oncology

About The Oncology Institute (www.theoncologyinstitute.com): 
Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. 

At The Oncology Institute, you will play a vital role in delivering compassionate high quality cancer care by leading clinic teams and ensuring every patient experience reflects our mission to heal and empower through innovation and empathy. This role is ideal for a driven and people focused leader who thrives in a fast paced environment, takes ownership, and goes the extra mile to support patients, physicians, and teammates. Here, your leadership directly impacts patient satisfaction, clinic excellence, and the lives of those we serve.

The ideal candidate is a driven, charismatic, task-oriented, outgoing, logical thinking, multi-tasker who is willing to go the extra mile to make sure our patients are treated with the highest level of care. Must be a fast learner, possess amazing communication skills, and have excellent phone etiquette. Experience with EMR systems and Microsoft Office is essential.

Major Responsibilities:

 The supervisor will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our patients. This position will be based primarily in our clinics in Hemet and Palm Desert, California, but will also cover Murrieta and Temecula.

Required:

• Two years of team building skills to include prior supervisory lead experience in a Healthcare setting.


• Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.


• Working knowledge of EMR systems 


• Ability to manage patient issues to achieve resolution.  Ability to respond to changing priorities and deadlines.


• Skill in working independently and following through on assignments with minimal direction and in setting priorities, which accurately reflect the relative importance of assignments.


• Ability to accept directions from supervisors and act promptly.


• Knowledge of medical terminology.


• Working knowledge of medical insurance plans and types of coverage provided.


• Other duties as assigned.

Required Qualifications:

Successful completion of Medical Assistant Diploma program

High school graduate or GED

Ability to travel to clinic locations including Hemet, Murrieta, Temecula, and Palm Desert as needed.

Preferred Qualifications:
Medical Assistant Certificate preferred, not required.