Front Parts Counter

Description of the role:

The FRONT PARTS COUNTER role at Stevens Creek Toyota is a crucial position within our company. As the face of our parts department, you will be responsible for assisting customers in finding the right parts for their vehicles and ensuring a seamless and efficient experience.

Responsibilities:

• Assist customers in person, over the phone, and via email to identify and locate the required parts


• Provide accurate and up-to-date information about parts availability, pricing, and compatibility


• Process parts orders and ensure timely delivery or pickup


• Maintain inventory levels and update stock records


• Collaborate with the service department to ensure timely fulfillment of parts requests


• Resolve any customer complaints or concerns regarding parts

Requirements:

• Previous experience in an automotive parts or retail environment preferred


• Strong knowledge of automotive parts and their functionality


• Excellent communication and customer service skills


• Attention to detail and ability to handle multiple tasks simultaneously


• Proficiency in computer systems and MS Office


• Knowledge of Tekion is a plus

Benefits:

• Competitive compensation ranging from $20 to $25 per hour


• Healthcare benefits package


• 401(k) retirement plan


• Paid time off and holidays


• Career development and advancement opportunities