Front/Back Office Support Coordinator - Grapevine, TX

Love to Hear Again is located in Grapevine, TX. A great “small town charm” boosting with culture. Explore world-class family resorts, exciting kid-friendly attractions and a historic, walkable Main Street filled with unique shops, cafes and winery tasting rooms. Enjoy outdoor adventures on Lake Grapevine, and experience year-round festivals and events, all within a 3-mile radius.

We practice the medical model of hearing loss & tinnitus treatment (highest tech, no compromise on care, our personal guarantee to “make it right”, and un-matched continuum of care) – The hearing healthcare we practice is TRANSFORMATIONAL (vs. transactional).
We boast a culture of giving the benefit of doubt, are highly professional but encouraged to have fun, and keep a low-drama atmosphere, where we care for each other like a family.

We welcome you to join our “family” and help our patients with compassion and care!


Schedule/ location: Grapevine, TX. Part-time hours (25-30 hours a week) between the hours of Monday – Friday – 8AM – 5PM or Full-Time.
What You Will Do:
Manage a FT or PT, on-site, position encompassing front- & back-office support:
• Inbound calls routing – customer service for basic account questions, invoice payments, & scheduling existing patient f/u visit requests (vs. transfer line to ‘New Patient coordinator’ for new chart setup/scheduling)
• Proactive, Database Outreach & Follow-through - Tested Not Treated/Expired Warranty/Upgrade-Eligible, Cancelled/No-Show rescheduling
• Proactively schedule Annual Re-Evaluations and 6-mo hearing device maintenance visits
• Receive inbound hearing device orders; Prep outbound repairs (to manufacturer)
• Assist in Check-in & Status updates of hearing device serial numbers in OMS inventory
• Assist in showing patients to the eval/consult rooms
• Assist inputting patient funding applications
• Assist in any overflow of hearing device troubleshooting during dedicated walk-in service hour

What You Will Need:
• Excellent interpersonal communication
• Comfort & aptitude in phone call/text/email/e-fax communications with patients & other health professionals. Microsoft Excel experience “a plus.”
• Ability to think outside the box and be flexible regarding problem solving
• Self-starter and self-motivated personality; focused on task at-hand, but able to pivot without being derailed
• Desire to collaborate/contribute in office meetings & team alignment workshops
• Ability to take constructive feedback positively, and then effectively put into practice
• Gatekeeper and triage ability – filter certain patient f/u services to the walk-in hour vs. booking a visit
• Attentive to detail and a “do it right the first time” mindset to avoid more work for self or others later
• Prior Medical office experience “a plus.”

What We offer:
• 401(k) Retirement Plan; Employer-matched (to 4%)- available after 6 months.
• BCBS PPO Health Plan (50% premium paid) – available after 90 days.
• PTO 10 days annual (negotiable after 1 year)
• Major Holidays Observed, unpaid
• Potential for advancement within the practice.

Our Core Values:
Excellence Field-leading Excellence & Standard-setting Best Practice
Respect Treat Everyone with Respect (patients AND teammates), REGARDLESS of how they behave
Reputation Practice Reputation AND Provider Reputations are deeply affected by how an employee conducts oneself
Evolution Continuous Self Level-Up (responsibility, duties, accountability)
Community Inter-teammate community, connection, celebration, and culture
Culture Culture of positivity, fun, empowerment/encouragement
Results Pro-active follow-through and relentless pursuit of results (no such thing as passive success)
Resolution Own the problem in front of you and immediately solve it!


We go all-in for themed holidays; close the office for quarterly team-fun days; bring in lunches/treats 1-2x monthly in celebration for hitting individual & practice goals.

We would love to speak with you further and see if the “right fit” if we are the right fit for each other.