FSRI-Mobile Response Triage Manager

FSRI is always looking for candidates that want to make a positive impact on the community we serve in!  

Position Summary: The Mobile Response Triage Manager will work collaboratively as part of the Emergency Services Team to support recovery and overall wellness of referred clients. The triage manager will triage crisis calls for children and adults and manage the dispatch of mobile crisis teams when appropriate to ensure timely response to requests for service. The triage manager will be responsible for risk assessment, response, and coordination of mobile crisis calls. The triage manager will also be responsible for completing documentation and conducting care coordination activities to support clients and team members. They will act as a liaison with community partners and referral sources to ensure timely communication and response. Will work with the Clinical Director to prioritize calls and create and maintain systems to support client care.

Qualifications:

• B.A. or B.S. degree in social work, psychology, or related field and have a minimum of two (2) years of experience in a human service profession
• Certified in First Aid/CPR and as a Community Responder (can complete this after hire).
• An understanding and belief in the recovery process required
• Must have the ability to work in a fast-paced environment and direct staff
• Skilled in operating various medical record software and hardware, word-processing, and database software programs
• Spanish Speaking preferred and is compensated
• Flexible schedule with potential for evening shifts
• Excellent multitasking and communication skills a must
• Ability to work independently and part of a team
• Bilingual skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: 

• Current driver’s license, reliable transportation, registration and auto insurance
• Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators
• Ability to lift up to 20lbs
• Must be able to work remotely and in person adhering to PHI requirements

Don’t meet every single requirement? Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity!

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

About Us: Dynamic and innovative, Family Service of RI (FSRI) is a statewide organization with a 130 year track record of success in improving the health and well-being of children and families all across our state.  We are passionate about our mission to advance equity, opportunity and hope across ALL communities – we succeed by lifting others.  FSRI’s diverse and inclusive teams – working across Health, Healing, Home and Hope pillars, are experts in their fields – every day designing and delivering cutting edge strategies to save and improve lives.  We provide services statewide, and currently operate in 3 locations in Providence; and in 4 locations in East Providence, Smithfield and North Smithfield.

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.