FT Branch Experience Manager - Manheim

JOB SUMMARY

The Branch Experience Manager is responsible for leading their assigned branch team of Community Associates and Community Bankers to achieve branch and bank growth goals through sales planning, employee coaching and individual production. This individual will ensure safety and soundness of branch operations including physical security, facilities management, branch operations, audit and compliance standards and branch marketing initiatives. The Branch Experience Manager will professionally manage branch human resources to include hiring, scheduling, time/attendance, supervision, training, performance reviews, corrective action, terminations and employee development. This individual will train and mentor the branch staff to ensure delivery of JBT’s SMILE Standards and Non-Negotiables and the overall client experience. The BEM facilitates communication and coordinates the staff in conjunction with the Regional Manager to maintain an exemplary level of customer service in the branch. 

DUTIES AND RESPONSIBILITIES

• Supervise, hire, and train staff to insure SMILE Standards level service in all client contact avenues.
• Handle customer inquiries/complaints.
• Perform staff observations to use as a coaching tool and include in monthly one-on-ones with team.
• Conduct sales, staff and coaching meetings.
• Complete performance management documentation of direct reports. Complete and conduct branch employee performance reviews as scheduled. Recommend employee increases/promotions/changes.
• Verify time recorded on HR systems is accurate and reported to HR as appropriate.
• Completes assigned BAI courses, sees that staff does the same.
• Create/implement a plan to hit branch goal targets.
• Hold self and team accountable to sales goals.
• Communicate, instruct, and assist Community Associates and Community Bankers about policies, procedures and related compliance laws and regulations as well as bank products & services.
• Create/oversee the schedule for the office ensuring adequate coverage based on client traffic.
• Ensure branch opening and closing procedures are followed.
• Facilitate the team’s success in balancing drawers, ATM, TCR and all other cash handling related activities.
• Order the shipments and receipt of money or delegate to staff as appropriate.
• Maintain branch cash levels.
• Balance the vault on a daily basis, delegate to staff as appropriate.
• Perform random branch and drawer audits.
• Reconcile general ledger accounts relating to line functions and end of month reports, develop staff to do as appropriate.
• Oversee branch emergency procedures.
• Responsible for branch operations.
• Routinely incorporate compliance (knowledge of laws/regulations) in day-to-day tasks.
• Ensure punctual and regular attendance. 
• Perform all CA and CB functions as needed as stated in the CA and CB job descriptions.
• Accept/complete consumer loan applications.
• Network through business, professional, civic/social organizations by actively participating in/taking on key roles in some of these organizations
• Promote and preserve JBT’s values and culture.
• Follow Bank policy and procedure to prevent fraud and financial crimes.
• Other duties as assigned.

SKILLS REQUIRED

• Supervisory, evaluation, scheduling and training knowledge.
• Excellent communication and interpersonal skills.
• Understand and operate the Bank’s systems.
• Proficient mathematics and analytical skills.
• Basic accounting knowledge (debits/credits, asset/liability, etc.).
• Operate the following office equipment: computer, telephone, copy machine, fax machine, scanner, TCR.
• Ability to lift approximately 50 pounds.