FT Mobile Center Store Manager (H) - 02255

Primary Purpose:

Lead the management and duties of the Mobile Replenishment Team. Provide quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice. Maintain solid communications with the management team, all associates in the store and throughout the organization. Build associate and customer relations and promote a strong culture in support of Food Lion’s Strategy.

Duties and Responsibilities:

• Manage the Mobile Replenishment Team, including supervising the performance of all duties and responsibilities of all Mobile Replenishment Associates, providing ongoing performance management, training, and labor management


• Hire, train and maintain an efficient, productive, and qualified Mobile Replenishment Stock Crew


• Write the Mobile Replenishment Team’s schedule weekly to ensure extraordinary customer service is provided at all times and adequate coverage for grocery stocking activities is scheduled


• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy


• Provide recognition of accomplishments and offer coaching when necessary


• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation


• Smile and role model an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers


• Courteous and helpful to other associates


• Support the achievement of budgeted financial and operating results


• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems


• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses


• Ensure that all advertising and sales promotion materials applicable to the Grocery Department are properly utilized


• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice


• Understand and follow Food Safety and Workplace Safety guidelines and procedures


• Perform duties that ensure department appearance, quality, workplace safety, and food safety are consistently maintained


• Observe and correct all unsafe conditions that could cause associate or customer accidents


• Ensure compliance with local, state and federal regulations


• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses


• Place only saleable merchandise on the shelves


• Maintain shelf allocations as indicated by the item tags


• Ensure that stocking, conditioning and displaying of merchandise is done in accordance with policies and guidelines


• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty


• Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance


• Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines


• Perform all other duties as assigned

Qualifications:

• High school graduate or equivalent preferred


• Excellent interpersonal, organizational, communication and customer service skills


• Good understanding of store operations preferred


• Ability and willingness to learn multiple tasks and technical requirements of the job


• Ability to use technical information to solve problems


• Ability to lead and direct others


• Must meet minimum age requirements to perform specific job functions


• Must be able to meet the physical requirements of the position, with or without reasonable accommodations


• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions


• Ability to use hand held computers for orders, mark downs, scan outs, and inventory


• Stand 100% of the time, frequently walking short distances


• Ability to push or pull up to 2000 pounds using a pallet jack or float


• Perform repetitive hand and arm motions


• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion


• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners


• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level


• Meet established volume activity standards for the position


• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to check invoices, dates, and other written documents