FT Sales Associate - Sonoma

• Deliver exceptional customer service in alignment with
  established standards, ensuring satisfaction and loyalty.
  
• Build and maintain strong relationships with customers,
  vendors, and team members to foster a collaborative sales environment.
  
• Address and resolve customer inquiries promptly and
  efficiently, escalating to management as needed.
  
• Proactively recommend and guide customers toward suitable
  cannabis products based on their preferences and needs.
  
• Communicate the features, benefits, and effects of different
  cannabis products to customers.
  
• Accurately process sales transactions using the Point of Sale
  system, including cash, ACH and card payments.
  
• Uphold strict controls to protect company assets and minimize
  risk under management’s guidance.
  
• Set up, organize, and maintain product displays, ensuring an
  inviting sales floor.
  
• Assist with merchandise replenishment, inventory monitoring,
  and participating in regular stock counts.
  
• Facilitate customer account setup and data entry, ensuring
  accurate records in the database.
  
• Leverage upselling and cross -selling techniques to maximize
  transaction value and promote complementary products.
  
• Consistently meet and exceed Key Performance Indicators
  (KPIs), such as conversion rates, average transaction value,
  loyalty sign ups and total sales.
  
• Collaborate with team members to achieve store -wide sales
  goals and coordinate company promotional strategies.
  
• Answer incoming calls and route them appropriately to support
  customer engagement.
  
• Maintain an organized inventory of promotional materials and
  other supplies.
  
• Ensure cleanliness and visual appeal of the dispensary,
  including daily housekeeping tasks.
  
• Foster a professional and respectful work environment that
  prioritizes trust and teamwork.
  
• Adhere to HIPAA/PII guidelines to maintain customer confidentiality.
  
• Provide a welcoming orientation to new customers, introducing
  them to the dispensary’s offerings and layout.
  
• Stay informed about industry trends, product innovations, and
  best practices to identify new sales opportunities.
  
• Achieve and exceed sales targets through a consultative
  selling approach.
  
• Perform other sales -related duties as required.
  

Requirements

PERFORMANCE
REQUIREMENTS:

• Availability to work varied shifts, including nights,
  weekends, holidays, and special events.
  
• Consistently uphold high customer service and sales standards.
  
• Communicate effectively and professionally with customers and
  team members.
  
• Demonstrate a solid understanding of cannabis products and
  their uses.
  
• Exhibit initiative in meeting customer needs and exceeding
  sales goals.
  
• Possess strong problem -solving and interpersonal skills.
  
• Display proficiency with point -of -sale systems and cash handling.
  
• Thrive in a fast -paced, evolving environment while maintaining
  high standards.
  
• Show strong organizational skills and adaptability.
  
• Commit to personal accountability and ownership of responsibilities.
  
• Stay informed on cannabis strains, genetics, cultivation
  practices, and effects.
  
• Approach work with patience, flexibility, and a commitment to
  customer satisfaction.
  
• Leverage promotional campaigns and events to boost sales and
  engage customers.
  
• Maintain awareness of competitor offerings to position SPARC’s
  products effectively.
  

Benefits

BENEFITS
AND PERKS: 

• Medical with
  Employer contribution 
  


• Dental with
  Employer contribution
  


• Vision 
  


• Voluntary
  Life Insurance 
  


• Employer paid
  Life and LTD 
  


• Hospital/Accident/Critical
  Illness Indemnity 
  


• Commuter
  FSA 
  


• 401(k)
  Retirement 
  


• Pet
  Insurance 
  


• Employer paid
  Employee Assistance Plan 
  


• Employee
  discount 
  


• Employee
  dispensary credit/allowance 
  


• Free
  snacks at all SPARC locations
  


• Tip
  pool distribution 
  


• Sales bonus
  incentives 
  


• 7
  days paid Holidays per year 
  


• 3 days paid Vacation per year 
  


• 9
  days sick leave