FT Sales Supervisor

The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Core Competencies Personal and Interpersonal Skills • Interpersonal Savvy • Compassion and Understanding Others • Customer Focus • Motivating Others • Ethics and Values • Integrity and Respect • Listening • Composure • Self-Awareness • Peer Relationships Energy and Drive • Drive for Results Strategic Skills • Decision Quality Operating Skills • Delegation • Time Management Managerial Skills • Relationship with Manager/Mento

Key Roles and Responsibilities Customer and Brand Experience 
-Build customer loyalty through in store experience
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Display best in class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Be the example for team by consistently achieving sales goals and the key performance metrics
• Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody a strong sense of fashion
• Provide assistance with floor sets, window changes and other merchandising tasks as necessary
• Resolves customer service issues utilizing the best in class service philosophy

Personal Excellence
- Consistently act within core value of rag & bone
-  Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
- Identify opportunities to support the team in delivering a best in class customer experience
- Ability to receive feedback from management and peers with respect and composure