Fuel Center Clerk
Position Objective: To assist customers in their shopping experience by processing fuel center transactions in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Store Director.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for anyone in this position.
Essential Knowledge
* Completion of ongoing training and development as listed on the Cosentino Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for anyone in this position.
Essential Job Functions
* Accurately receive and process payment for purchases by various methods, including cash, credit and debit cards, use of coupons, or other approved payment options.
* Accurately issue customer receipts and change due to customers.
* Accurately process all payment types, such as cash, checks, coupons and other payment methods.
* Accurately balance cash drawers and make daily cash deposits.
* Operate electronic cash registers efficiently and follow all policies and procedures associated with register operation.
* Ensure the Fuel Center area is always clean and displays a professional overall appearance for customers, including keeping area clear of ice and snow during inclement weather.
* Complete pricing changes by the deadlines designated by supervisor.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know and implement the Cosentino Customer Service Standards.
* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Be familiar with items sold in the Fuel Center so that you can accurately and courteously answer customer questions.
* Assist in the inventory process as needed to ensure accurate and efficient management of items in the Fuel Center.
* Know and implement company policy and procedure regarding Fuel Center operation.
* Able to operate, clean and maintain all equipment safely and competently.
* Stock items in the fuel center, both inside and outside the booth.
* Meet or exceed productivity standards to produce desired team and individual results.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
* Know and comply with all governmental regulations regarding weights and measures, lottery/lotto, and tobacco sales.
Non-Essential Job Functions
* Generate daily fuel usage reports in an accurate, timely manner.
* Maintain optimum inventory of lottery scratcher and lotto items, candy and tobacco products.
* Promote sales by suggesting additional products or services.
* If directed to do so by the Store Director, step in to train new team members as part of the orientation and training process.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 15 lbs.
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 20 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying a minimum of 52lbs.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.
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