Fuel Outlet Manager

JOB SUMMARY

Responsible for front of the house food services and functions of the assigned food service outlets, including monitoring of the budget, and staffing issues. Participates in Team Member development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

• Supervise, motivate, and encourage the staff to openly communicate their suggestions, problems and needs.


• Prepares Team Member schedules to ensure the proper staffing level for service and labor control.


• Interview, hire, supervise and evaluate assigned personnel; determine work performance standards; provide for staff training, work with Team Members to correct deficiencies; implement corrective action and termination procedures. 


• Evaluate performance of the Outlet by monitoring guest satisfaction and building guest relations.


• Investigate and resolve Guest complaints and concerns.


• Conduct inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets and guest and Team Member safety.


• Oversee the inventory process and effectively manage related costs.


• Actively promote guest satisfaction and repeat business by maintaining contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly, and guest concerns are addressed in a timely and mutually satisfactory manner. 


• Maintain a well-groomed, neat and clean appearance.


• Perform other related duties as may be assigned.

REQUIRED SKILLS AND ABILITIES

Knowledge of the hospitality industry and strong public relations skills required. Knowledge of and experience with Outlet operations in a multi-venue or casino environment. These skills and abilities are typically acquired through the completion of a related college degree, as well as through eight years of Outlet experience in a multi-venue or casino environment with at least three years in a management capacity.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred


• Degree or additional coursework in Hospitality Management or related field preferred


• Two to three years of progressive experience in a full-service dining environment preferred


• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Must have ability to:

• Operate in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends on customer volume.   


• Observe and direct actions of subordinates.


• Effectively communicate with all levels of team members as well as guests.


• Review and comprehend all necessary documentation.