Fulfillment Center Manager Inbound

Fulfillment Center Manager – Inbound

See What We’re All About

As one of the nation’s largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family—not the kind you see once a year, but the kind you count on every day.

We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, we’re part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.

First and foremost, we’re looking for people who live our core values and prioritize customer service—that’s key. But we also value enthusiasm, integrity, and the courage to embrace change—all while keeping safety at the heart of everything we do.

We’re interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.

We’re proud to be recognized for our growth and innovation, and we’re always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. If that sounds like you, let’s talk—Apply Today!

Perks

• The Encompass Family – check out Who We Are to become a part of it!
• Team member appreciation events and recognition programs
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered!
• Team Member discounts on our merchandise plus a variety of other cool special deals with our suppliers.

The Job at a Glance

The Inbound Fulfillment Center Manager at our 130k square foot, state-of-the-art fulfillment center, is responsible for overseeing all inbound operations within the distribution center to ensure accurate, efficient, and timely receipt and processing of goods. This role drives productivity, safety, and quality standards while leading, coaching, and developing inbound operations teams.

Key Responsibilities

Leadership & Team Management

• Manage, train, and develop inbound supervisors, leads, and team members to achieve operational goals.
• Create a positive, team-oriented culture of accountability, safety, and continuous improvement within the inbound department.
• Monitor labor allocation and adjust staffing to meet volume and productivity targets.
• Champion organizational change initiatives by clearly communicating vision, purpose, and expected outcomes to team members.

Inbound Operations

• Oversee the receiving, unloading, inspection, and put-away processes for all inbound shipments including customer returns.
• Ensure all products are accurately received into inventory systems and staged for processing or storage efficiently.
• Collaborate with Inventory Control to resolve discrepancies and maintain inventory accuracy.
• Operate pallet jacks, forklifts, or other warehouse equipment as needed.

Safety & Compliance

• Ensure all safety policies, procedures, and standards are followed within the inbound department.
• Maintain compliance with company policies and regulatory requirements (OSHA, etc.).

Process Improvement

• Analyze inbound operations performance data to identify trends and areas for improvement.
• Drive initiatives that enhance productivity, reduce costs, and optimize inbound workflows.

Cross-functional Collaboration

• Coordinate with outbound, inventory, quality assurance, transportation, and procurement teams to ensure seamless operations.
• Communicate effectively with corporate teams, vendors, and carriers to resolve inbound-related issues.

Reporting & KPI Management

• Monitor and report on key inbound metrics, including receiving productivity, dock-to-stock cycle time, and inbound accuracy.
• Implement corrective actions to address performance gaps.

To Land This Opportunity

• You have a Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred; equivalent work experience accepted.
• 5+ years of leadership experience in a distribution or fulfillment center environment, with a focus on inbound operations.
• Proven ability to lead, motivate, and develop high-performing teams in a fast-paced environment.
• You have a strong knowledge of warehouse management systems (WMS) and Microsoft Office Suite.
• Experience with process improvement methodologies (e.g. Lean, Six Sigma) is a plus.
• You have excellent communication, problem-solving, and organizational skills, are proficient in English (verbal and written).
• You are reliable, enthusiastic, and committed to team success.
• Comfortable working in varying warehouse temperatures and conditions.
• Availability to work extended hours, evenings, and weekends based on operational demands.

At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The annual salary range for this role is based on including but not limited to qualifications, experience, equipment, shift, and geographical location. Encompass is a pay for performance-company. In addition to base pay, some roles offer a bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.

Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.