Fulfillment Center Systems Support Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our culture and growth!
• Potential for quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

Our Fulfillment Systems Support Specialists are the front line of the Fulfillment Systems team, resolving issues quickly and keeping our users happy. The main responsibilities of this role are to: respond to incoming user tickets, resolve a range of exceptions, seek solutions to chronic issues, and ensure new code changes are fully adopted by users. This role is critical to the operational success of our fulfillment centers, as they maintain healthy two-way communication with our stakeholders!

A Typical Day

• Picking up support tickets, escalating tickets if needed, and following through to completion
• Navigating through work exceptions (aging, IDOCs, etc.) with the goal of understanding and eliminating them
• Providing solutions that will reduce ticket load by supplying user training, root cause fixes for repeating issues, and/or automation
• Engaging users to ensure code changes are being adopted as designed, following implementation
• Spending time in the fulfillment center operation as needed, to learn processes and better understand challenges
• Adapting to help our team with operations, special projects, adding/removing users, etc. as needed

To Land This Opportunity

• You can collaborate across different teams both operationally and technically
• You are detail oriented and passionate about understanding how things work
• You are eager to understand the root cause of user issues and provide a technical solution
• You are comfortable in a warehouse environment, spending part of your time working directly with our teams in the fulfillment center
• You are a utility player that is adaptable and can help their team with various operational needs
• You have fantastic communication skills and presentation skills (and are proficient in English, verbal and written)

About Your Future Team

Our Fulfillment Center Wizards navigate challenges together! We love to share nerdy tips, tricks, and insights while working collaboratively on elegant processes that make our fulfillment center operations great. Outside of work, we enjoy a variety of hobbies: running, gaming, fishing, playing with our kids. We are a witty bunch, quick with a timely joke; bring us some good puns on your first day!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $53,116.51 – $71,682.70 annually ($25.54 – $34.46 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.