Fulfillment Coordinator

Description

Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and fun work environment?

Keep Supply offers all of the above plus a bonus program and significant growth opportunity!

Keep Supply is a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. We are currently seeking a Fulfillment Coordinator to join our team!

Keep Supply’s Fulfillment Coordinators work alongside the Operations team to make sure our customers and partners derive value from our loyalty-building service mindset. Our goal is to provide everyone with unreasonably good service and be the best part for all that we serve.

Primary Duties and Responsibilities

• Process customer orders and ensure that vendors are clearly communicated with on order requests.
• Proactively communicate current order statuses and set expectations of delivery dates for outstanding orders.
• Provide sales support for all order questions and follow up.
• Responsible for keeping the open sales orders delivery dates at consistently low volume of past due delivery dates.
• Ensure orders are proactively moved into shipping queues and participate in the process of adding shipping costs to orders.
• Minimize freight cost by determining the most cost effective method to fulfill orders.
• Work within the CSS team to create and accomplish territory and organizational revenue forecasts.
• Manage and maintain all communication needed between intercompany departments.
• Perform other duties as assigned by the Operations Manager.
• Take ownership and responsibility for your own workload and the workload of the team.

Requirements

Requirements

• 2+ years experience in a customer service or operational position
• 1+ years of professional experience
• Have basic PC skills and some experience with Google Apps and Microsoft Office

Traits of the Successful Candidate

• Be a problem solver at heart, with a technical mindset.
• Understand what it takes to deliver on a promise of unreasonably good service.
• Maintain excellent written and verbal communication skills
• Enjoy working independently and as a member of a team
• Ability to manage priorities and workflow
• Creative, flexible, and innovative team player
• Proven ability to handle multiple projects and meet deadlines `
• Ability to deal effectively with a variety of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm.

Company Culture

We are a small, scrappy team and all of us do a lot of different things every day. We all enjoy working towards our goals and like to celebrate those wins as well. We place a very high value on teamwork, work ethic and humility.

Do business worth repeating.

Build the best team, serve others fully and use business to make life rewarding for everyone we encounter.

#BETHEBESTPART

Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.