Fulfillment Coordinator - with Great Benefits

Position Summary: The Fulfillment Coordinator will support mail room operations as well as analyze operational data for several departments. This position will be required to understand the organization’s structure and protocol for incoming and outgoing mail. This position will maintain daily production spreadsheets, process incoming checks, scan and route documents as needed. This position will also serve as a back up for Fulfillment Analysts and should be able to step in to analyze, audit, and verify documents or directories as needed.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receiving and processing incoming mail and purchase orders
• Scanning and organizing documents in their respective folders
• Monitoring shared inboxes and coordinating print requests as needed
• Sending print requests for production
• Processing incoming checks
• Maintaining production spreadsheets
• Updating department directories on a regular basis
• Auditing letters for accuracy
• Communicating with vendor for print needs
• Operating and maintaining mailroom equipment
• Tracking all orders via delivery software
• Noting inventory levels and alerting supervisors to potential issues
• Answering phone calls and processing returns
• Providing internal customer support
• Ensuring efficient communication
• Organizing incoming and outgoing mail

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Cooperation - Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.Attention to detail -They should be able to pay close attention to details to perform their duties efficiently and accurately.
• Data entry - They should be able to enter data into a company's system and verify the data's authenticity.
• Inventory control - They should be able to manage and track inventory levels, including what inventory is available, where it's located, and how much is needed.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong interpersonal communication skills.
• Keen attention to detail.
• Time management skills.
• Organizational and problem-solving skills.
• Able to work well as part of a team.
• Excellent communication skills in writing and speaking.
• Excellent organizational and time management skills.
• Ability to work within a cooperative team environment as well as perform assignments autonomously.

Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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Computer Skills:

• Microsoft Office Suites
• Desktop Computer Experience
• SharePoint Experience

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.