Fulfillment Lead

Job Title: Fulfillment Lead

Compensation: $23 Per Hour

Schedule: Sunday 10AM-6PM, Monday 7AM-3PM,Tuesday 10AM-6PM, Friday-Saturday 10AM-6PM (off Wed/Thur)

Location: Bountiful, Utah

Status: Full-time

Benefits:  Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.

WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives.The Fulfillment Lead will be responsible for overseeing the Fulfillment team on a daily basis and offering support to the Fulfillment Supervisor and other members of the management team. 

Responsibilities include:

Daily Duties: 

● Proactively oversee the DIO change request queue and front inbox 

● Provide Guidance and support to fulfillment agents 

● Address Day-to-day immediate questions from the team and assist dispatch in locating missing orders and ensuring DIO and MJ orders are closed and processed.

● Prioritize time management and attention to detail to ensure all orders are fulfilled by the pack-by time and in the correct location for the dispatch team
● Conduct Regular inventory counts for supplies and communicate needs to upper management

● Ensure all canceled orders are properly processed and put back into inventory in a timely manner

● Monitor all processes to ensure compliance with all laws and regulations as well as company guidelines

● Other job duties as requested

Scheduling and Shift Coordination: 

● Support The development and maintenance of schedules for the fulfillment team, optimizing resources

● Aid in Timecard adjustments and approvals for fulfillment agents on a biweekly basis

● Proactively address any coverage or attendance issues, and assist with daily task assignments 

Issue Resolution and Documentation:

● Input Dev Bug issues and IT tickets as necessary 

● Assist with questions from the team and dispatch

● Maintain detailed, organized notes and documentation for employee issues, coaching, 1:1 meetings, etc.

● Collaborate with HR to communicate employee issues, needs, and engagement

Leadership:

● Assisting in holding regular team and training meetings to keep an open line of communication and ensure alignment with company needs and expectations

● Designate tasks to employees based on skillset and the needs of the business

● Support Regular check-ins and 1:1’s with Fulfillment Agents to provide feedback and coaching. ● Assisting tracking performance data, conducting corrective actions, maintaining thorough documentation, and independently issuing rewards to employees

● Proactively communicate with other teams to obtain feedback on your team's performance, and collaborate on ways to improve daily practices

Team Support and Development: 

● Be actively involved in the interview and hiring process, and assist in new hire orientation and training. 

● Support the development of a skilled and cohesive fulfillment team. 

● Collaborate with upper management to document, maintain, and uphold Standard Operating Procedures (SOP’s)

Additional Requirements:

• Ability to stand for long periods, crouch, bend, and carry up to 50lbs
• Strong communication skills
• Basic computer skills
• Good teamwork mentality: able to build trustworthy and supportive working relationships
• Strong logical thinking, analytical skills, and problem solving skills
• Flexibility and ability to adjust to a start-up environment that is fast paced and constantly changing
• High school diploma or greater
• Previous inventory/warehouse experience, preferred
• Must be 21 years of age
• Must be able to work every weekend (Friday and Saturday) and some holidays

Benefits:

• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employer paid 60% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100%  employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance 
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.