Fulfillment Lead - Direct to Consumer

Employment Status: Full time

Location: On-Site at NEW Gymreapers’ HQ in Nampa, ID 

Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs)

Reports To:  Sr Manager, Fulfillment

Position Overview:

The DTC Pick & Pack Lead is responsible for executing and optimizing all direct-to-consumer order fulfillment. This role owns daily order Batching flow in our WMS system, labor allocation between picking and packing, and real-time productivity management to ensure orders ship accurately, on time. This is a working lead role accountable for execution, visibility, and results.

Key Responsibilities 

Order Execution & Flow Management

• Batch wave DTC orders in Peoplevox (in our WMS) based on carrier cutoffs, order priority, and pick efficiency
• Ensure all eligible DTC orders ship within Defined Service Levels (SLA)
• Monitor backlog and rebalance workload throughout the shift
• Handle all failed actions and skipped bin locations
• Escalate inventory or system blockers immediately

Labor & Productivity Management

• Assign and reassign associates between picking and packing to meet efficiencies
• Balance labor in real time to eliminate bottlenecks
• Coach associates on efficiency, accuracy, and standard work
• Address underperformance with corrective action

Accuracy & Quality

• Maintain High pick and pack accuracy
• Reduce mis-pick and mis-packs
• Enforce packing standards and workstation organization
• Partner with Inventory control on root cause analysis

General Warehouse Duties

• As necessary, perform standard daily warehouse operations to include:
  • Pick
  • Pack
  • Returns
  • Replenishment
  • FBA
  • Cycle Count

Training & Development

• Train new hires on pick/pack SOPs
• Reinforce standard work
• Provide clear, actionable feedback

Reporting & Visibility

• Daily reporting on orders shipped, UPH, labor hours, backlog, and errors
• Maintain clear communication with warehouse leadership

Key Performance Indicators

• Orders shipped on time
• Units per labor hour (UPH)
• Order accuracy
• Labor hours vs volume
• End-of-day backlog

Benefits/Perks:

• Competitive Pay
• Company paid holidays
• Paid Time Off (PTO)
• Gymreapers on-site gym!
• Newly renovated HQ!
• 401(k) with up to a 4% employer match
• Life Flight Program, Voluntary
• Employee Assistance Program
• 50% Employee Discount 
• 100% Employer Paid: Medical, Dental and Vision
• 100% Employer Paid: Short-term and Long-term Disability - Life Insurance for both employee and spouse/dependents
• Health Savings Account (HSA) employee option

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.