Fulfillment Manager

The Fulfillment Manager reports directly to the General Manager and is responsible for leading the packing and driver teams to ensure accurate, timely, and safe delivery of customer orders. Qualified candidates are proficient in multi-task execution at fast pace and confident in managing people and processes.

Core Responsibilities

• Lead and support packing and driver teams.
• Oversee routing, scheduling, and order accuracy.
• Ensure compliance with safety, cleanliness, and delivery standards.
• Train, mentor, and review performance of team members.
• Step in as a backup driver when necessary.
• Communicate effectively across departments.

Core Competencies

• Strong leadership and team management skills.
• Ability to work at fast pace for sustained periods of time.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent organizational and communication skills.
• Ability to problem-solve under time-sensitive conditions.
• Physical capability to assist in packing and delivery operations when needed.
• Bilingual (Spanish/English) required.

Direct Reports

• Packing Team
• Driver Team

Standard Benefits

• Health, dental, and vision insurance
• Paid time off (vacation, sick leave, holidays)
• 401(k) with company match
• Employee discounts
• Training and growth opportunities

Work schedule

• 10 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training