Fulfillment Specialist

Join our dedicated team at Trace Medical, a leading provider of equipment rental services to home care organizations and we take pride in delivering the highest level of service and outstanding outcomes for our valued stakeholders. As we continue to grow and innovate, we're seeking individuals who share our passion for excellence and customer focus to join us in making a positive impact in the healthcare industry. If you're looking for a fulfilling career that combines your skills and dedication with a mission to improve lives, Trace Medical is the place for you. 

 

Position Overview: 

 

We are seeking a highly motivated Fulfillment Specialist to join our team. This position is on site at our biomedical service facility located in Whitmore Lake, Michigan. The Fulfillment Specialist is a key role with our logistics team responsible for ensuring that orders are processed, packaged, and shipped efficiently and accurately. 

 

Key Responsibilities: 

- Order processing and tracking: Using order tracking and other systems to perform order fulfillment and related administrative duties to enter, track and ship orders. 
- Manufacturer Service Processing: Monitoring warranty records, processing claims, ensuring compliance with warranty terms, and serving as a liaison between the company, manufacturers, and customers for all warranty-related matters. Handle manufacturers recalls, and outside equipment services management, including tracking repair timelines and producing related documentation.   

- Inventory Management: Conduct regular audits of transaction details to ensure that order processing maintains required accuracy and quality standards. Help assess equipment patient-readiness and keeping track of inventory levels, performing regular stock checks, and updating inventory management systems. May also involve participating in inventory audits.
- Equipment Assessment/Monitoring: Inspecting products for defects or damage and ensuring the quality of goods before they are shipped out.
- Data Entry and Record Keeping: Accurately and timely updating logs and inventory records to reflect transactions. Assist with the implementation of process changes and system updates.
- Billing: Issuing invoices to customers in an accurate and timely fashion.
- Collaboration and Communication: Working closely with technical and shipping and receiving teams to ensure efficient operation of the fulfillment process. Communicating with customer service regarding order status and issues. Respond to requests from customers to expedite orders, correct errors or investigate problems with the workflow.
- Adherence to Safety Protocols: Following all safety guidelines and procedures to maintain a safe working environment. 
 

 

Qualifications
- Skills: Strong attention to detail, organizational skills, computer skills, and ability to work in a fast-paced environment. 

- Experience: 2-4 years experience with fulfillment administrative tasks and ability to work in a warehouse, fulfillment center, or related role is preferred.
- Teamwork and Communication: Ability to work effectively in a team and possess good communication skills. 

- Education: High school diploma or equivalent; further training or certification in logistics or a related field is preferred.
- Physical Requirements: Ability to lift heavy objects, stand for extended periods, and perform physically demanding tasks.
- Background checks: We perform background checks and drug testing as a condition for employment.
 

 

Benefits: 

As part of the Trace Medical group, Bio-One offers competitive pay, paid time off, paid employee medical benefits and 401K match.