Role and Responsibilities

• Fulfill customer orders accurately and efficiently, ensuring that all documentation is completed and shipments are processed correctly.
• Collaborate with Customer Service Representatives and customers to meet specific order requirements and resolve any issues related to order fulfillment.
• Monitor and manage inventory levels, ensuring that stock is properly stored and available to meet order demands.
• Report any defective materials or questionable conditions to the department supervisor promptly.
• Ensure that an adequate supply of shipping materials is maintained at all times to support order fulfillment and shipping operations.
• Maintain a clean and orderly work area, following prescribed safety and operational regulations.
• Support the shipment of goods produced and the receipt of goods and supplies used in production or storage, ensuring that all shipping and receiving documentation is accurate.
• Perform shipping duties, including proper packaging of goods, interpreting visual aids for specific packaging requirements, and utilizing shipping software (e.g., UPS, FedEx) to process shipments.
• Work closely with purchasing, receiving, and operations departments to monitor the status of back-ordered products and ensure timely fulfillment of orders.
• Assist with inventory cycle counts, ensuring the accuracy of inventory records.
• Perform miscellaneous tasks and support other departments as needed to meet the operational needs of the business.
• Assist with the preparation and reconciliation of shipment and inventory records for reporting purposes.

• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Excellent organizational skills with strong attention to detail.
• Familiarity with shipping software (e.g., UPS, FedEx) and proper packaging methods.
• Strong communication skills, with the ability to work effectively with cross-functional teams including Customer Service, Purchasing, and Operations.
• Ability to work independently and handle tasks with minimal supervision.
• High School Diploma or equivalent required.

• Regularly required to stand, walk, and use hands to handle or feel objects, tools, or controls.
• Frequently required to talk and hear.
• Occasionally required to reach with hands and arms, climb, stoop, kneel, or crouch.
• Must be able to lift and/or move up to 50 pounds occasionally.
• Must be able to work in a warehouse environment with varying temperatures and prolonged periods of standing and walking.