Fulfillment Specialist

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.

But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

Join us and lay the foundation for your success. Apply today!

The Fulfillment Specialist at Groundworks is responsible for executing branch replenishment and customer order fulfillment activities to ensure products are delivered accurately, efficiently, and on time. This role serves as a key connection point between branch operations, distribution centers, and the Supply Chain team, supporting the movement of products throughout Groundworks’ network.

To be a contributing member of the team, this role enables the organization to grow by ensuring fulfillment activities are executed with accuracy, urgency, and strong communication. The Fulfillment Specialist proactively monitors order status, resolves fulfillment issues, communicates with stakeholders, and identifies opportunities to improve processes that support service levels across the business.

Duties and Responsibilities

• Execute branch replenishment orders and fulfillment activities to ensure timely and accurate product delivery across the Groundworks network.
• Coordinate closely with branch warehouse managers, branch general managers, distribution center leadership, and Supply Chain partners to facilitate successful order fulfillment.
• Monitor and track order status, shipment progress, and delivery timelines, proactively communicating updates and potential delays to stakeholders.
• Serve as the primary point of contact for fulfillment-related inquiries, providing timely and professional support to branch operations teams.
• Partner with distribution centers and the Inventory team to resolve fulfillment issues, shipment discrepancies, and service interruptions.
• Create, maintain, and manage fulfillment documentation, records, and system updates to ensure data accuracy and operational visibility.
• Utilize ERP systems, Excel, and reporting tools to manage fulfillment activities, monitor performance, and support operational decision-making.
• Identify and escalate fulfillment risks, service concerns, or process breakdowns to appropriate stakeholders for resolution.
• Support continuous improvement efforts by identifying opportunities to improve fulfillment processes, communication, efficiency, and service levels.
• Maintain organized records and documentation related to fulfillment activities and branch replenishment orders.
• Comply with internal controls, company policies, and established supply chain procedures.
• Champion Groundworks’ Core Values by fostering a culture of meritocracy, accountability, and ownership—where teams communicate openly, work until it’s done right, deliver quality through great service, embrace growth, and operate with humility and respect.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• Perform other duties as necessary or assigned.

Qualifications

• Associate’s or Bachelor’s degree in Supply Chain, Business, Operations, Logistics, or a related field preferred.
• 1–2 years of experience in supply chain, logistics, customer service, operations, fulfillment, distribution, or a related field.
• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build effective relationships across multiple levels of the organization.
• Customer-service mindset with a proactive approach to problem solving and issue resolution.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with ERP systems or business software preferred.
• Ability to analyze information, identify issues, and follow established processes to drive timely resolution.
• Demonstrated ability to learn quickly, adapt to changing priorities, and thrive in a growth-oriented environment.
• Strong sense of accountability, ownership, and follow-through.
• Interest in developing a long-term career within Supply Chain, including opportunities in inventory planning, distribution operations, procurement, or related functions.

Working Conditions

• Primarily office-based with standard business hours.
• Regular use of computers, ERP systems, spreadsheets, and communication tools integral to daily responsibilities.
• Fast-paced environment requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Interaction with distribution center operations and cross-functional teams.
• May require occasional extended hours to support critical business needs or service-related issues.

What We Provide

• Competitive Pay

• Employee Company Ownership Opportunities

• Industry Leading Training Programs

• Leadership Development and Career Growth Tracks

• Comprehensive and Affordable Benefits Package

• Top Workplace with Award Winning Culture