Fulfillment Supervisor

Job Summary:

Reports to the Fulfillment Manager and is a support to them. The Fulfillment Supervisor is responsible for managing all the activities related to the fulfillment process. These duties include: product fabrication and order preparation, collation, packaging and shipping. Supervisors are responsible for workflow management and informing the Manager of staffing concerns. The Supervisor will cross-train on multiple jobs, and will assume some Manager duties when the Manager is away.

Duties and Responsibilities:

• Works on computers such as by managing emails and entering inventory into the system
• Manages and improve the workflow processes and procedures 
• Provides recommendations for developing future automated order pickers 
• Ensures workflow is accurate, efficient, and completed on-time 
• Prioritizes, facilitates & expedites all production activities to meet due dates
• Analyzes orders and budget work-hours of employees
• Budgets the efficient use of materials and overhead
• Analyzes financial performance and recommends financial improvement plans
• Delivers disciplinary actions to employees as appropriate
• Ensures timecards are accurate, complete, and collected on-time 
• Ensures report data is accurate, complete, and collected on-time
• Has ability to analyze data and provide reporting for: 
• Equipment Utilization
• Production Cost
• Production Methods
• Delinquency Data
• Schedule Management Data
• Minimize freight expenses by being privy to shipping systems and delivery options 
• Leads by example by working hard and having positive interactions with other departments 
• Communicates and upholds department policies and procedures to the Department 
• Conduct candidate interviews, maintain a productive staff and report staffing needs to the Manager 
• Establish and schedule all training activities for the department
• Conduct performance evaluations for employees
• All other duties as requested, including supporting other departments 

Education and Experience:

• 5+ years of practical management experience
• 3+ years of supervisory experience
• Knowledgeable in all aspects of Fulfillment systems, techniques, and principles, preferred
• Familiar with shipping via UPS and FedEx Previous experience in Department budgeting and management is preferred
• Proficient in working on Computers and MS

Qualifications, Skills, Abilities and Competencies:

• Highly organized and detail-oriented
• Motivated by excellence and is results driven
• Has great leadership skills
• Give and take instruction and work with minimal supervision
• Must possess proficient skills in managing:
• Priorities
• Time 
• People
• Self-motivating and self-managing 
• Excellent English verbal and written communication skills
• Manage large workloads, and maintain high quality and accuracy of work
• Meet deadlines and mitigate disruptions to work flow 
• Proficient in math such as arithmetic, fractions and percentages
• Thrives in a dynamic work environment with rapidly changing priorities
• Ability to pass a basic skills test
• Able to lift a minimum of 50 lbs
• Work scheduled mandatory weekends and overtime 
• Is safety conscious 
• Build effective relationships and build an effective team
• Has great problem-solving skills related to production, employees and clients 
• Project management skills and ability to manage multiple simultaneous projects
• Work well with a team and contribute positively to GSP culture 

Physical demands:

• PC/Keyboard: Working on computers, using keyboards and viewing screens
• Standing: Standing for entire assigned shift 
• Lifting: Raising or lowering an object from one level to another (Includes upward pulling) of up to 50 lbs
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder 
• Reaching: Extending hand(s) and arm(s) in any direction.
• Feeling: Ability to identify texture of material such as if lamination has been applied and being able to distinguish different gauges of material thickness 
• Talking: Verbal communication including giving instruction and exchanging information with necessary detail and delivery Hearing: Communication including listening to people convey instructions or conversation, and distinguishing noises from machines and within the plant