Fulfillment Technician

Job Description:

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight by 200+ pharmacist-lead clinicians and the collection of real-time, real-world data and insights.

Young At Heart Pharmacy, an Indianapolis-based pharmacy, backed by Custom Health is seeking a motivated and customer-oriented individual to join our team as a Fulfillment Technician. As a vital part of our fulfillment team, you will be responsible for accurately dispensing medication orders for all customers and ensuring prompt and professional handling of orders, medications, supplies, and documentation.  Additionally, you will maintain a positive and pleasant demeanor with all customers and colleagues while accurately fulfilling customer requests, processing fulfillment requests, and handling STAT orders as needed.

Responsibilities:

• Fill daily prescription orders: punch cards, bulk items, OTCs, compounding, strip packs, pre-packs, etc.
• Process and organize facility cycle fills
• Work from a calendar cycle schedule to stay on task
• Monitor batch monitor via Framework software
• Work pre-pack MTS-350 machines and MTS Autobond heat sealers
• Process orders through DOSIS automation systems
• On-the-job training to master IV fulfillment
• Ensure deliveries are complete and fulfilled within established Service Level Agreements
• Stock and restock medication inventory
• Assist in toting and manifesting at the end of the day
• Work closely with the Materials Management to maintain drug levels
• Work closely with coworkers as a team to ensure the timely delivery of products
• Keep area clean and organized (5-S) to stay on task
• Contribute to the establishment of a continuous improvement culture
• Other duties as assigned

Preferred Experience

Previous pharmacy experience extremely valuable and desired.

Working Conditions:

• Normal working hours: Monday through Friday, 9:00 AM to 6:30 PM, with additional time as required based on daily workloads.
• Alternating Saturday shifts are also required to support customers and production schedules from 8AM-2PM.
• Participation in the on-call rotation is voluntary, with incentive pay provided.
• Customer Service team members must work well together as a team.
• This position involves multiple hours of phone time per day speaking with Young at Heart doctors, leaders, administrators, and patients.

Physical Requirements:

• This position requires standing for extended periods of time. 
• Heavy lifting is not required, but a technician should be able to lift up to 10lbs. 
• Technicians will be required to push wheeled carts containing a number of bins from one location to another.
• Operating a desktop keyboard and mouse.
• Communicating with employees, patients, caregivers, and physicians by phone, fax, and email in a courteous and professional manner.

WE PROUDLY OFFER:

• (Primarily) Monday - Friday Day Shift
• Closed for 6 Paid Holidays
• 14 Days of PTO in the first year
• Multiple Healthcare Plans (including one at no-employee cost)
• Dental and Vision Coverage
• Free Life Insurance 
• Supplemental Insurance Plans 
• 401(k) Retirement Plan with a generous company match
• Simple IRA
• Medical and Dependent Care Flex Spending Accounts
• $150 Initial Scrub Allowance, $50/year Continued Allowance 
• Onsite workout facility 

Join us at Young at Heart Pharmacy and become a valuable member of our dedicated team committed to providing exceptional customer service in the healthcare industry. Apply now and be part of our mission to make a difference in the lives of our patients and community. 

EEOC Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Application and finer printing completed for the Tech-in-Training permit from the Indiana Board of Pharmacy is required. Active pharmacy technician license from the Indiana State Board of Pharmacy is preferred.