Full Life Care - Client Intake Supervisor (Everett WA)

Are you looking for a role where you can have a meaningful impact on the lives of senior individuals? Do you enjoy working in an environment that values you and has opportunities for growth? If so, look no further! Full Life Care, a Transforming Age affiliate, is looking for a Client Intake Supervisor to join our team!

This role is responsible for bringing new clients onto Full Life Care Home Care services, and initially scheduling them with ongoing in-home caregiving providers. This includes the handling of referrals from local and state authorizers and individual inquiries, coordination and implementation of new client onboarding, the in-person visit of a new client’s home prior to the start of services, and initial staffing of a new client before transitioning the client’s case to a Home Care Supervisor, who will take over the long-term care management. The individual in this role is self-driven and has a bias for action, is an excellent communicator, and excels working both independently and with a team. This position mainly works onsite or in the field, and may have intermittent remote workdays.

We offer great pay and fantastic benefits including Medical, Vision, Dental, Generous PTO, retirement, and more! Come learn more about us at https://fulllifecare.org

Our Client Intake Supervisors:
• Coordinate, handle, and request new client referrals from local and state authorizers; Utilize the AAA referral system to identify prospective new clients; Respond to direct prospective client inquiries
• Coordinate and complete the new client initial assessment and onboarding, including initial client screenings, in person visits, and other assessments
• Schedule ongoing in-home caregiving services with each new client, and prepare to transfer staffed new clients to a Home Care Supervisor
• Supervise the delivery of home care services to new clients by the direct service home care staff; Provide feedback, and if necessary, participate in performance improvement planning and disciplinary action
• Collaborate with the Home Care Supervisory and Leadership teams to determine strategies to meet program goals, prepare for warm client handoffs, and support new caregiver staffing endeavors
• When applicable, participate in Home Care Aide recruiting events, interviews, and new hire orientation
• Answer and refer telephone calls and emails as needed
• Perform other duties as assigned

What you need to succeed:
• Associate of Arts degree in social services, home economics, or related field; or relevant experience
• A minimum of one year of Supervisory experience
• Experience in a health or social service setting is preferred
• Must have excellent written and verbal communication skills in English
• Valid driver’s license and automobile insurance verification

Physical Requirements Include:
• Must be able to lift 25lbs and support client’s mobility.