Full Time Branch Associate I

We’re a 70-year-old organization with a big heart and a bigger purpose—looking for someone special to fill a meaningful role. We believe in long-term relationships, giving back to our community, and making every connection count. Serious inquiries only—we’re in it for the long haul.

At Greater Texas, we love people who love people. Our work goes beyond finances—we build trust, friendships, and lifelong impact.

If you have a passion for helping others, there’s a good chance you’ll fall in love with us.

— Greater Texas

What's in it for you as a Branch Associate I?!

• Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career. 

• Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry. 

• Full Benefits Package - Enjoy competitive benefits that include:

  • Rotating Saturdays and Sundays off for a healthy work-life balance. 
  • Choices of Medical, Dental, Vision, Life and AD&D Insurance.
  • Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
  • 16 hours of paid volunteer time annually to give back to your community. 
  • Monthly accruals of vacation and sick time and several paid holidays to recharge and spend time with loved ones. 
  • 401k plan with up to 7% employer match to help you secure your future.​ 
  • Tuition reimbursement for continued education and personal growth. 

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.  

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequent potlucks. 

The Basics of a Branch Associate I:

• Located at 12319 N Mopac Expressway, Austin, TX 78758
• Weekly schedules will be set between the hours of Monday thru Friday 8:00 am to 5:30 pm.
• Rotating Saturdays from 8:30 am to 1:30 pm 

What you'll do as a Branch Associate I:

In the Branch Associate role, you will serve members in a hybrid capacity conducting both Teller and Member Services related transactions. You will work to create a top-tier experience for our members and proactively assist with their financial services needs by opening accounts, submitting loan applications, problem-solving member issues, building relationships, and educating members on additional products and services to improve their financial lives.

Duties and Responsibilities:

• Create a top-tier experience for members in branch, drive-thru and over the phone.
• Learn and be familiar with Credit Union products, services, policies, and procedures.
• Engage members on financial products and services using a needs-based approach.
• Open new accounts and products including savings, checking, debit cards, money market, CDs, and select loan products for consumer members.
• Process all member transactions to include payments, deposits, withdrawals, transfers.
• Process all member account maintenance.
• Problem-solve member issues of a basic nature through various communication channels including in-branch, phone, email, etc.
• Listen to cues from members to evaluate and determine needs for additional products and services; make referrals to product experts (Ex. Financial Advisors and third-party partners).
• Complete opening and end-of-day procedures for branch.
• Actively participate in volunteer events through our Greater Good program.
• Under the umbrella of the credit union’s overall risk mitigation efforts:
  • Adhere to established security protocols to ensure a safe environment is maintained.
  • Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment and annually thereafter.
• Complete compliance and career development training as assigned.
• Other duties as assigned.

Must Haves as a Branch Associate I:

• 1+ year in a customer-facing role.
• Skills in Building Relationships, Verbal Communication, Attention to Detail, Cash Handling, Tech Literacy.
• HS Diploma/GED.
• Bilingual in Spanish & English.

Nice to Haves as a Branch Associate I:

• Experience handling cash transactions, financial products and cross-selling.
• Prior Credit Union or Banking experience.

All your information will be kept confidential according to EEO guidelines.