Full Time Call Center/Front Desk

Join Our Team at ImageCare Radiology!

At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

Schedule: 

Monday-Friday, 10:30am-7:00pm, with rotating weekends.  

GENERAL DESCRIPTION OF POSITION

The Call Center/Front Desk Associates will act as the representatives of ImageCare, interacting directly with our patients and providing excellent customer service and patient care.
This is a Front Desk/Call Center dual role.

Responsibilities include checking patients in and providing all necessary paperwork upon arrival for their appointments.

The ideal candidate is reliable and professional, has excellent communication skills, and can manage multiple responsibilities simultaneously.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Welcomes and greets all patients and visitors, in person or over the phones


2. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette


3. Manage large amounts of inbound and outbound calls in a timely manner


4. Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information


5. Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff


6. Responds to patients', prospective patients, and visitor inquiries in a courteous manner


7. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment


8. Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.


9. Confirm patient preps as applicable to the exams


10. Confirms all appointments in a timely manner


11. Possesses accurate judgment, especially handling charges and dealing with patient accounts


12. Versatile and willing to coordinate with and participate in, when necessary, all other aspects of our other Business Offices and locations


13. Responsible for collecting payment prior to exams as applicable, keeping accurate log of payment and accurate daily batch of credit card machines.


14. Performs other duties as assigned

QUALIFICATIONS

Knowledge of the medical field highly preferred.

Schedule:

• Day shift


• Monday to Friday, with a weekend rotation; and
  flexibility to stay late.
  

Benefits:

• Health insurance


• Vision insurance


• Dental insurance


• 401(k)


• Paid time off

Ability to commute/relocate:

• Hackettstown Sites: Reliably commute or plan to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)


• Medical office: 1 year (Preferred)

Flu Vaccination & Proof of MMR Requirement: It is ImageCare's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.