Full Time Center Manager Traniee

Retail Center Associate selling customer's shipping, packaging and printing needs.

Responsibilities and Duties including but NOT limited to:

. Store Operations

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  Oversee the daily operations of the UPS Store.

  
  


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  Ensure the store is clean, organized, and fully stocked.

  
  


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  Open and or close the store according to policy.

  
  


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  Maintain compliance with corporate guidelines and safety standards.

  
  

2. Staff Management

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  Recruit, hire, train, and supervise store associates.

  
  


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  Create staff schedules and manage time-off requests.

  
  


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  Conduct regular staff meetings and performance evaluations.

  
  


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  Motivate and coach employees to meet productivity and service goals.

  
  

3. Customer Service

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  Ensure high-quality customer service is delivered consistently.

  
  


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  Resolve customer complaints or issues professionally and promptly.

  
  


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  Handle escalated customer concerns.

  
  

4. Sales and Marketing

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  Drive sales and monitor performance against revenue goals.

  
  


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  Promote store services, including printing, shipping, mailbox rentals, and more.

  
  


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  Develop local marketing plans and build relationships with the community.

  
  

5. Financial and Inventory Management

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  Manage store budgets, expenses, and financial reports.

  
  


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  Monitor cash handling and ensure deposits are made correctly.

  
  


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  Maintain proper inventory levels and order supplies as needed.

  
  

6. Technical Knowledge & Compliance

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  Understand and operate shipping, printing, and POS systems.

  
  


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  Ensure compliance with shipping regulations, especially for international and hazardous shipments.

  
  


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  Stay updated on new UPS products, services, and procedures.

  
  

7. Reporting and Communication

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  Report store performance metrics to the franchise owner or corporate office.

  
  


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  Communicate effectively with team members, vendors, and corporate support staff.

  
  

• High school diploma or GED required


• Retail/customer service experience


• Good communication and people skills


• Strong computer skills, including Email


• Outstanding phone skills


• Multitasking and to be a critical thinker


• Strong verbal and written communication skills


• Prompt, reliable, and responsible


• Able to lift 50+ pounds


• Ability to handle either opening or closing the store and work alone


• Willing and able to work 30-35 hours per week with a varying schedule, weekends are a must

*Previous applicants need not apply.*

Job Type: Full-time

Pay: From $18.00 per hour (More for UPS Store Experience)

Benefits:

• Employee discount


• 401K After 1 Year Of Employment


• Paid training

Compensation package:

• Monthly bonus

Schedule:

• 30-35 hrs


• Weekends Required

Experience:

• Retail sales: 1 year(Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person