Full Time Client Support Representative (CSR)

We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marketing and Promotions Client Support Representative. In this role, you will play a vital role in building and maintaining strong relationships with our clients in the retail industry, ensuring their marketing and promotional needs are met with excellence.
Key Responsibilities:
1. Client Relationship Management:
Cultivate and maintain positive, long-lasting relationships with our retail clients.
Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective communication.
Gain an in-depth understanding of each client's unique needs and goals.
2. Retail Marketing and Promotions Expertise:
Execute retail marketing and promotions in big box retailers for assigned clientele
Stay up-to-date with the latest trends and strategies in retail marketing and promotions.
Provide expert guidance to clients on developing effective marketing and promotional campaigns tailored to their specific needs.
3. Solution Development:
Collaborate with our internal teams to develop tailored marketing and promotional solutions that meet client objectives.
Present innovative ideas and strategies to clients, demonstrating a deep understanding of their business.
4. Campaign Management:
Oversee the execution of retail marketing and promotional campaigns, ensuring success and building relationships with key personnel at retail locations
Monitor campaign performance and make data-driven recommendations for improvements.
5. Reporting and Analysis:
Provide clients with regular reports and insights on the performance of their marketing and promotional activities.
Analyze data to identify areas of improvement and opportunities for growth.