Full Time Golf Shop Assistant

Overview

The Golf Shop Assistant will partner with the Head Golf Professional in the creation of a unique buying experience for our Members and guests, accomplished through creative displays, vendor promotions, and a continually refreshed visual appearance to the golf shop.

A love of the game of golf and a desire to grow a career in the golf industry are essential, as this role offers hands-on experience in golf operations, merchandising, and hospitality within a dynamic club environment.

Experience Required
• Working knowledge of retail sales
• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
• Ability to communicate effectively and professionally in both written and verbal formats
• Willingness to learn and accept instruction
• Outgoing personality and well-spoken
• Must possess a positive attitude and good work ethic
• Proficient in business-related software (Microsoft Office Suite, website management, POS)
• Valid driver’s license required
• High-end customer service experience in a hospitality or retail environment preferred
• One to two years prior golf course experience required
• High School Diploma or GED required

Essential Responsibilities
• Create a memorable retail experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
• Assist in the daily operation of the Golf Shop and tournament operations, as needed
• Provide impeccable and outstanding Member service by utilizing Member preferences and anticipatory service
• Help manage the retail merchandising of the golf pro shop, updating them regularly
• Daily operation of the POS system: check-in of daily play, ringing up sales and daily charges, recording and entering invoices
• Be detail-oriented and able to prioritize in a fast-paced environment
• Complete all opening and closing duties, as instructed, including completing, signing, dating, and emailing checklists to management
• Assist with Association play, as needed
• Take care of Members, accepting tournament entries, handling reservations, booking tee times, answering questions, and offering general help, as needed
• Be knowledgeable about product and inventory, upselling when able & ensuring repeat sales
• Assist with inventory control and counting, as needed, including receiving, pricing, merchandising, and managing
• Help manage on-course operations and pace of play
• Continually seek innovative ways to grow the game of golf for Members, families, beginner, and lapsed players
• Support the Club’s social media platforms with website content, posts, videos, and programs
• Place, monitor, and follow-up on special orders
• Solve problems, work as a team, be a leader, and inspire happiness
• Lead by example as an ideal team player
• Be Nice, Say Yes, and Smile
• Maintain up-to-date credentials, certificates, and licenses, as applicable
• Work habits include being an ideal team player who is hungry, humble, and people smart, with positive communication skills, common sense, a sense of urgency, regular attendance, initiative, dependability, promptness, a genuine smile, kindness, and hospitality-heart.
• Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned

Benefits
• Complimentary Golf you and up to three guests
• Set schedules sent out 2 weeks in advance
• Medical, Dental, & Vision Insurance with 80% of Premiums Covered by Club
• 401(k) matching dollar for dollar, up to 4%
• Complimentary Meals During Shift
• Double-Pay on Holidays
• Paid Parental Leave, for Women and Men
• Company-provided Ferry and Parking Passes
• Life Insurance, AD&D, Short & Long Term Disability options
• Critical Illness and Accident Insurance Options
• Commuter Benefits
• PTO Accrual Begins Immediately
• Benefits Eligible after Only 30 Days
• Weekly Paychecks
• Continuing Education/Professional Development Sponsorships
• Complimentary Uniforms
• Annual Performance Bonuses and Holiday Bonuses
• Employee Referral Bonus Opportunities
• Complimentary Access to Club amenities, like Fitness Center
• Annual Employee Holiday Party