Full Time Precertification Administrative Representative

Join Our Team at ImageCare Radiology!

At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

Schedule:

Monday-Friday 9:30am-6:00pm.

GENERAL DESCRIPTION OF POSITION

We are seeking a highly motivated and reliable Precertification Administrative Support Representative to join our dynamic team at our Hackettstown location. The ideal candidate will be responsible for handling inbound and outbound calls related to pre-certification and insurance verification inquiries, perform insurance verifications, assist with authorization inquiries, and help with resolving pre-certification issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Answer inbound calls and make outbound calls to patients, healthcare providers, and insurance companies regarding prior authorizations and insurance verification.


2. Assist patients in performing facility changes on their authorizations.


3. Communicate with patients and healthcare providers to obtain or verify insurance information


4. Assist other departments with insurance verifications and authorization changes (CPT Code or Facility changes).


5. Contact insurance carriers to verify the patient’s insurance benefits and requirements specific to the requested radiology procedures


6. Identify errors or discrepancies in insurance information and prior authorizations and resolve them promptly, working closely with other internal departments.


7. Follow up on outstanding issues and provide timely updates to all parties involved.


8. Accurately input and update insurance and authorization information into the system.


9. Ensure confidentiality and security of patient information in accordance with HIPAA guidelines and company policies.


10. Maintain a level of productivity suitable for the department


11. Deliver exceptional customer service by being courteous, empathetic, and patient in all interactions.


12. Handle high-volume calls in a professional manner, maintaining high levels of customer satisfaction.
    

QUALIFICATIONS

• Education: High School Degree


• Prior experience in a medical setting a plus, but not required


• Strong technical skills


• Medically knowledgeable and willing to learn


• Positive and friendly disposition


• Organized and patient-oriented


• Handles patients with care and compassion


• Strong follow-up skills


• Works well in a team environment


• The ability to work well under pressure

Benefits:

• 401 (k)
  


• Dental insurance 
  


• Health insurance 
  


• Life insurance
  


• Vision insurance


• Paid Time off 


• Sick Time 


• Holiday Pay
  

Ability to commute/relocate:

• Hackettstown, NJ 07840: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Prior experience in a medical setting a plus, but not required
  

Flu Vaccination & Proof of MMR Requirement: It is ImageCare's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.