Full Time Travel Team Teller - (Southside Region)

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.


• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Primary Purpose:

TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members. We are seeking a Travel Team Member Service Representative that will travel to various TowneBank offices to fill in for vacancies as needed to welcome members to TowneBank and accurately handles requested transactions in a timely manner, performs a variety of teller, settlement and operational functions in order to keep the teller line running smoothly. 

As a Member Service Representative, you may look forward to:

• Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts


• Verifying checks and cash and examining documents for essential elements.


• Reviewing & providing system overrides on other tellers’ transactions, when needed.


• Following the Bank’s security guidelines on a daily basis


• Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements


• Reviewing member accounts in order to make appropriate decisions regarding the requested transaction


• Accurately keeping cash drawer in balance on a daily basis


• Promoting TowneBank and its products and services


• Providing exquisite service to members in person, on the phone or by email


• Displaying a professional appearance and behavior


• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.


• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

You have the following minimum required skills and competencies:

• At least one year of bank teller experience with a single employer.


• Proven ability to give our members excellent service in person, on the phone, and by email


• At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs


• Flexibility to learn and grow as new systems or processes emerge


• Ability to keep cash drawer in balance on a daily basis


• Ability to accurately process monetary transactions in a timely fashion


• Ability to work as an integral and reliable team player


• Ability to be punctual and dependable, keeping unplanned absences to a minimum


• Ability to listen well and resolve member issues in a positive manner


• Able to multi-task on a daily basis


• Able to learn new product information and promote benefits to members

Physically you can anticipate the following:

• Sedentary physical activity performing non-strenuous daily activities of an
  administrative nature.


• Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and
  work with fingers is required.


• Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds
  occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods
  of time.


• Not be substantially exposed to adverse environmental conditions