Full-Time Badging Technician II

METROPOLITAN KNOXVILLE AIRPORT AUTHORITY

The Metropolitan Knoxville Airport Authority (MKAA) was established in 1978 as a nonprofit agency to own and operate the city's aviation system, McGhee Tyson Airport and Downtown Island Airport, and has recently celebrated a full 88-years in service to the East Tennessee area.  Being centrally located within a one day's drive or a few hours flight from major cities, MKAA continues to be integral to the air transportation system. If you are interested in helping contribute to the future success of the McGhee Tyson Airport (TYS) and Downtown Island Airport (DKX), please read further.  

The Position:

We are currently seeking a non-exempt Badging Technician II to process Airport-issued badge applications including applicant fingerprinting. Provides regulatory-required information and directions. Issues keys and photo identification for access. Ensures security of badge holder data and unissued access media. Audits issued badges and keys while ensuring continued compliance with the Airport Security Program and Transportation Security Administration mandates. Maintains confidentiality and appropriate custody of sensitive information and records.

Responsibilities:

• Compliance: Ensure adherence to all relevant security policies, procedures, and regulations. Participates in preparation for Annual and Special Emphasis Compliance Inspections. Presents audit methods and results to Regulatory Compliance Inspectors.


• Application Processing: Receive, verify, and process badge applications, ensuring all required documentation is complete and accurate.


• Background Checks: Initiate criminal history record checks (CHRC) and security threat assessments (STA) as required.


• Credential Issuance: Issue, replace, and deactivate badges, maintaining accurate records of all transactions.


• Access Control: Assign access levels, appropriate permissions, and troubleshoot access control issues.


• Recordkeeping: Maintain detailed records of all badge-related activity, ensuring compliance with regulations and audits.


• Customer Service: Answer inquiries from applicants and employees regarding the badging process, providing guidance and support.


• Troubleshooting: Investigate and resolve issues related to badge access, malfunctions, or lost/stolen badges.


• Audits: Conduct regular audits of badge records and access controls to maintain accuracy and compliance.


• Fees and Payments: Collect fees associated with badge applications and renewals.


• Inventory Management: Maintain inventory of badge stock and related supplies.


• System Maintenance: Update and maintain badge management systems and databases.


• Communication: Communicate effectively with signatory holders, applicants, employees, and regulatory agencies.


• Perform related work as required.
  

The Ideal Candidate:

This candidate should have attention to detail for accurate record-keeping and data entry; clear and effective communication; strong organization skills including managing multiple tasks and deadlines; proficiency with badge management systems and databases; be able to troubleshoot issues related to access control, badge functionality, and related equipment; Security awareness for understanding security protocols and regulations; Compliance with policies and regulations; and the ability to maintain confidentiality.

The skills above will be applied with knowledge and training gained about airport security, an access control system (Matrix Frontier Software), and a related database and clearinghouse. The selected candidate will also use an electronic fingerprinting system, Microsoft Office Suite, and become familiar with the Airport Authority facilities and layout.

MINIMUM QUALIFICATIONS

• High School diploma or equivalency


• 3 to 5 years' experience in administrative support


• At least two years of experience with database management (Microsoft Access, SQL, etc.)

Salary and Compensation:

The salary range for this position is $41,691.46 - $54,198.90, depending on experience (DOE).  MKAA offers a very competitive benefits package for this position, including medical/dental/vision benefits, disability/life insurance, vacation leave, sick leave, and a 401(a)-retirement program.  

Application Deadline: 

For best consideration, apply by Sunday, August 10, 2025.  Position open until filled.

Please apply through this website (preferred), or mail resume to P.O. Box 15600 | Knoxville, TN 37901 | Attention: HR.  Applications must be received by the stated deadline or postmarked by the deadline date to be considered. No phone calls please.

Applicants must submit ALL the following in order to be considered: Official Metropolitan Knoxville Airport Authority Application or resume (Applicants submitting resumes must submit a completed signed copy of the MKAA application prior to being interviewed).

Selection Process:

Applications (and additional documents, if applicable) will be reviewed to identify applicants whose qualifications most closely meet the needs of the Metropolitan Knoxville Airport Authority.  Employment process includes a security background check and physical (if applicable), which includes drug testing.

Applicants must be currently authorized to work in the United States on a long-term basis.

The Metropolitan Knoxville Airport Authority conducts random employee drug screening.

The Metropolitan Knoxville Airport Authority is an Equal Employment Opportunity Employer.