Full-Time Customer Services Clerk II

NATURE OF WORK:

Customer Service duties as assigned by the Customer Services Coordinator.  Typical duties may include, but are not limited to:

·         Providing direct customer assistance to library patrons by checking library materials in and out, collecting payments, issuing library cards, etc.

·         Greeting visitors, explaining library services and procedures, and assisting patrons with self-check, printing, copying, scanning, faxing, and use of other library equipment

·         Answering and directing incoming telephone calls

·         Processing patron holds and interlibrary loan materials

·         Handling cash register transactions and deposits with accuracy

MUST BE ABLE TO WORK THE FOLLOWING SCHEDULE: 

Mondays | 12:30-9pm Tuesdays | 8:30am-5pm Wednesdays | 12:30-9pm Thursdays | 8:30am-5pm Alternating Fridays/Saturdays | 9:30am-6pm One Sunday per month | 12:30-5pm

QUALIFICATIONS:

• High school diploma


• Pleasant, service-oriented demeanor


• Familiarity with computers


• Experience working with diverse populations

• Excellent communication and interpersonal skills, including active listening


• Ability to function in a professional manner, work independently, and use good judgment

• Ability to successfully resolve issues with library patron accounts/behavior


• Ability to enforce library policies equitably

• Flexible and dependable


• Good attention to detail


• Enthusiastic, positive team player


• Comfortable working in a fast-paced environment


• Public library experience preferred

HOURS: Full-time, 40 hours per week (including regularly scheduled evenings and weekends).

SALARY/BENEFITS:  Hourly wage starting at $19.48/hour. YDL offers a comprehensive benefits package including generous paid time off, 12 paid holidays, family health/vision/dental insurance, and contribution to a MERS retirement plan. This position is part of YDL’s AFSCME union bargaining unit.

TO APPLY: Apply online at ypsilibrary.org/jobs
by 10/26/2026 -OR- Send resume, cover letter & application form (found at ypsilibrary.org) to:

Human Resources/Ypsilanti District Library

5577 Whittaker Road, Ypsilanti, Michigan  48197